Beyond competitive supply and area demand, numerous factors directly affect a hospitality facility's cash flow. Marketing, product positioning, customer service levels and cost management are just a few of the many process-oriented factors that contribute to the profitability of a hospitality property.
PwC's Hospitality & Leisure professionals offer extensive operational, analytical and advisory experience for lodging investors, lenders, owners and management companies. This in-depth experience enables us to provide our clients with the unparalleled advice and support needed to enhance processes for cash-flow improvement, from single hotels to entire portfolios of lodging establishments.
Hospitality and leisure organizations deal with daily processes ranging from basic operational procedures such as registering a hotel guest or cleaning a guestroom to complex financial processes that budget and monitor revenues and expenses. Our specialists work with lenders, the brands, owners and management to assess both specific problems (such as a poorly performing department within a property) and more general issues (such as property-, portfolio- or brand-wide customer service issues or procedural inefficiencies). Some areas that hospitality and leisure organizations often overlook are: