Client case studies | Identity and access management

A healthcare system needed guidance implementing a fully integrated identity management program.

A healthcare system with more than 10 hospitals had an identity and access management (IAM) problem: As it grew, the organization’s ability to manage user accounts became increasingly fractured. Despite a substantial user base, the organization had no automated IAM system, except for a few ad-hoc self-service tools. The organization had attempted to implement Oracle Identity Manager (OIM) but the project was unsuccessful. Meanwhile, password resets were costing the organization tens of thousands of dollars each month, and audit findings had uncovered deficiencies in employee off-boarding. The health services provider needed to design and deploy a comprehensive—and fully operative—IAM solution.

The healthcare system selected PwC to lead the design of an IAM strategy and roadmap. Our team met with key stakeholders to assess the organization’s business needs, operating procedures, infrastructure requirements, and governance practices. Our IAM specialists assisted in the design and implementation of an automated access request, approval, and fulfilment system. We helped deploy and test efficient connectors and assisted in designing and deploying a self-service password reset for Active Directory, as well as auto-provisioning for Active Directory and Microsoft Exchange accounts. The team helped draft a roadmap to build out its identity management solution to include single sign-on, federation, and role-based access management and certification.

The healthcare system is on its way to go-live with its Oracle Identity Manager deployment. Twenty-five high-priority applications will be integrated with OIM, enabling the organization to quickly manage user access and provide self-service capabilities. The solution will reduce the cost of providing access to applications and enhance productivity. It will also help the hospital system address recurring audit findings, reduce audit costs, and improve compliance. The IAM solution will help boost user satisfaction among the healthcare system’s 40,000 employees, physicians, and third-party vendors—and ultimately improve its services to patients and the community.


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