Want to deliver a positive employee experience? Start with onboarding

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If your employees aren’t engaged, your business could be losing money—along with workers. Fortunately, there are steps you can take to deliver a positive employee experience right from the start.

Disengaged employees cost businesses billions

Studies show that one third of employees aren’t engaged at work. And disengaged employees cost businesses billions annually. One reason for the financial hit: disengaged workers are less productive than their engaged colleagues and are liable to drag down employee morale, both of which can impact the bottom line.

Disengaged employees drive up costly turnover rates

Employees who aren’t engaged are also more likely to quit. Companies with high employee engagement have turnover rates 40% lower than companies where engagement is low, PwC research finds. The cost of employee turnover depends on multiple factors (including rank and responsibilities), but on average it costs six to nine months of a salaried employee’s pay to replace that employee. And it’s even higher for executives.

Onboarding sets the tone

To prevent damage to your profits and your people, creating a culture of employee engagement is essential. To get it right, you need to start at the beginning: with the employee onboarding experience. This crucial period often sets the tone for employees' experience going forward. When done right, onboarding can result in higher job satisfaction, increased organizational commitment, lower turnover, higher performance levels, enhanced career effectiveness and reduced stress for employees.

The six elements of an exceptional onboarding solution

For help in delivering positive experiences during the critical onboarding stage, many companies are turning to onboarding software platforms and services. The best onboarding solutions have the following six elements in common:

  1. They’re role-based and personalized, to address common onboarding requirements as well as those specific to departments, teams or individuals.
  2. They offer a contextual knowledge base, to answer frequently asked questions through keyword searches, chatbots and other methods.
  3. They support common communication channels, such as social networking and instant messaging.
  4. They integrate and interoperate seamlessly within existing IT ecosystems.
  5. They support surveys and feedback, to help you learn what’s working and what could be improved.
  6. They provide metrics for measuring and optimizing onboarding workflows.

Sign up for our guide to learn about the “Four Cs” of onboarding, and how to give new hires the support they need to succeed.

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Vicki Huff Eckert

New Ventures & Innovation Leader, PwC US

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