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Transformational change has become the new normal for the retail banking industry in East Africa. Recognising this, and the industry’s importance to our regional economy, we’ve published our East Africa Banking Survey to share insights about how industry players are managing these changes.
Our survey includes insights from CEOs, CFOs and other senior representatives of the banking industry in Kenya, Uganda, Rwanda and Tanzania. One of the first questions that we asked them was to identify one macroeconomic trend that will shape their bank’s business most in the coming five to ten years. Their responses are enlightening, and even surprising.