Digital Workplace Transformation

Building a desired workplace to maximise productivity and collaboration

How should business leaders prepare for a return to ‘business as usual’ with a remote workforce?

The success of modern businesses is dependent on connectivity, ease of access to information, the speed of response, network of collaboration and the ability to make decisions in real-time. To remain competitive and desirable, organisations need to transform the employee work experience by promoting efficiency, innovation and growth as well as breaking down existing communication barriers. The key to success lies in an effective implementation of a digital transformation strategy capable of driving true organisational and cultural change, and delivering business value.

Our approach to accelerating the digital workplace of the future

The pandemic accelerated the adoption of new technologies as organisations realised that they were not fully equipped to support a remote workforce. However, providence of digital enablers is a non-sustainable stop gap measure, which can create pain points in other areas if not implemented with the organisation's needs in mind.

A successful plan is defined by well-thought changes to policies, procure and operating processes, supported by intentional change management and clear communications. By using a human-centric approach, we have crafted a well-defined strategy that is customised to meet both your business needs and stakeholders' needs.

Digital maturity drives digital transformation

It is important for business leaders to assess the maturity of their business initiatives to understand where they stand in their industry’s competitive landscape, and to address shortcomings.

Our Return to Work survey provides a development and assessment framework that addresses the critical elements of a successful return to work strategy and its execution.

Take the survey now to find out how ready your organisation is

Begin survey

Define future state of your digital workplace through our human centred and experience-led approach

We use a proven persona-led approach to analyse behaviors, pain points and preferences in the workplace by defining the archetypes that represent the different user needs across the organisation, not based on department or level. The future state will be targeted at solving key pain-points and maximising benefit and we’ll define strategy-led, tangible business scenarios and detailed use cases, customised to fit your business.

Explore technologies

Find out what are the tools and technologies available that will suit your organisation’s need and how your organisation can enable your people with the right tools and technologies to maximise productivity and effectiveness.

Our digital workplace assessment tool, complemented with our tailored workshops, provides detailed insights of your organisation''s digital workplace maturity. With the insights, you can prioritise the initiatives that will deliver the most business value.

  • What collaboration and productivity tools is required in the organisation?
  • Could Robotic Process Automation (RPA) be implemented to automate and increase process efficiency?
  • How is Cloud Computing currently used within the organisation? 
  • Is End User Computing currently available within the organisation?

Design your workplace of the future

Experience Design is more than just creating a physical space. It’s about the fusion between the physical and digital realms, leveraging principles of User Experience Design, to build a space which is unique, imaginative and impactful. We will also analyse your floorspace to ensure maximize usage for your organisation

Some areas to consider are:

  1. Reconfigure your workplace for safe distancing
  2. Redesign use of office space to facilitate collaboration
  3. Reconsider floorplan and sizing

Engaging your people in defining and designing your transformation

Organisations often assume that providing digital enablers will immediately lead to increased productivity. This is only true when the digital enablers are considered in the larger business eco-system, Not forgetting that changes need to be intentionally managed. Failing to do so may lead to having many digital tools that exist in silos, which can result in ineffcient processes.

Our people-centred agile approach recognises that people adopt what they help create, especially when they understand why the changes are important to their personal success.

We will keep the people experience at the heart of what we do - whether we are changing roles, designing new processes, or introducing new technologies. We will prioritise what makes the greatest impact on your people and co-create solutions with them.

Return to work

Applying the strategy to the context of workplace after the COVID circuit breaker has been lifted, organisations will need to put forth a considered plan to ensure the safety and wellbeing of its employees and stakeholders. The key elements of a successful return to work strategy are:

  • Leading and communicating change
  • Managing stakeholders' health and safety
  • Managing operations and new demand
  • Changing facilities and technology
  • Building empathy in policy and culture
Our Mission: Ensure Your People Are Equipped For the New Norm of Work
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Contact us

Carolyn Chin

Digital Innovation Leader, PwC Singapore

Tel: +65 9863 8133

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