Refresh business continuity & crisis management plans
Coronavirus has most likely already identified gaps in your existing crisis management and business continuity plans. Understand the situation and plan for the impact on local and international market operations, supply chains cash flow and workforce. Ensure you document decisions and implemented actions to allow for later assessment of best practice and assist with possible future legal actions.
Optimise people and organisation management
Businesses that have presence in affected geographies must review plans to keep their people and working environment safe. Revisit your travel rules, HR policies, first aid plans and create safe ways to exercise the arrangements. Ramp up the working environment with up to date hygiene advice, visitor policies and consider partial/total building closure protocols if social distancing is required.
Ensure agile, aligned and effective communication and stakeholder management
Clear and concise communication is crucial as you anticipate and react to external events or crisis situations which may affect your business. Given the uncertainty about the real impact of the outbreak, organisations need to give confidence to their people and external stakeholders and start to prepare for what happens next.
Review your digital transformation strategy
Run your digital capabilities at full throttle to secure the wellbeing of your people, optimise operations, ensure security and build trust. This crisis will test your digital transformation strategy. Take this time as an opportunity to identify gaps that need to be plugged. Your digital readiness across technologies, processes, people will come to the fore.
Be open to collaborations with government agencies in managing crisis
Compliance with all government directives for the wellbeing of the society is a must. Tough times like this are drivers of change and we must work together to create value for the society at large. Let’s do our part in creating public bodies of the future that are adaptive to circumstances and ready to deliver its defined purpose in the face of a world in constant change.