COVID-19 continues to cast a long shadow on societies, economies and businesses worldwide. As insurers, your immediate imperatives have been business continuity and customer and employee support.
The insurance industry has generally responded well, enabling remote work and addressing immediate capital questions. With the circuit breaker measures easing gradually from 1 June 2020, Singapore insurers’ focus is now turning to what the competitive landscape will look like in the immediate future, what it means for their business, and how to emerge stronger.
We share some of the specific challenges that insurance companies in Singapore might be facing, along with suggestions of what you can do now, as well as in the medium to long term, to manage effectively through this crisis.
The COVID-19 pandemic, along with the associated economic impact, has a number of key financial implications for insurers including uncertainty in business volumes, claim frequency and severity, capital impacts, customers’ ability to make premium payments as well as changing risk profile and business mix.
Some recommended actions include:
Immediate
Short-term
Medium to Long-term
COVID-19 and the resulting circuit-breaker have challenged insurers to rethink the way in which they engage with customers, change their working arrangements, focus on elevated data and cyber risks, expand distribution channels, accelerate digital transformation and assess reliance on outsourced service providers. As a result, insurers need to assess the flow-on impacts on cost-structure and productivity.
Some recommended actions include:
Immediate
Short-term
Medium to Long-term
Prior to COVID-19, insurers in Singapore were in the midst of preparing for RBC2 reporting and implementing IFRS 17. COVID-19 has not only disrupted the momentum but has also added in new challenges in the implementation of these programs concurrently. In the full publication, we have also summarised some of the regulatory measures across key Southeast Asian markets taken as a result of COVID-19.
Some recommended actions include:
Immediate
Short-term
Medium to Long-term
Insurers in Singapore have been resilient, effectively navigating industry challenges over the years, as well as adopting new regulatory requirements. Further, we have also seen the industry players reaching out to help the community through extended health cover for those who have contracted COVID-19. It is a chance for insurers today to uplift the reputation and branding of the industry and demonstrate how they can help the community overcome some of the challenges they are experiencing. As next steps, we recommend insurers to reflect on the following six points:
Assess the agility and resilience of operations and contingency planning as a result of COVID-19
Reconsider how best to utilise digitalisation and technology
Assess product offerings in light of changing risk profile and business mix
Reassess current strategy and market positioning beyond COVID-19
Reassess investment portfolios and strengthen capital efficiency
Assess impact on existing regulatory and other compliance programmes
Ang Sock Sun
Insurance Accounting and Regulatory Advisory Leader, PwC Singapore
Tel: +65 8511 7108