Retail Banking 2020: the future of the retail banking industry

    Powerful forces are reshaping the banking industry, creating an imperative for change. Banks need to choose what posture they want to adopt - to lead the change, to follow fast, or to manage for the present. Whatever their chosen strategy, leading banks will need to balance execution against 6 critical priorities and have a clear sense of the posture they wish to adopt. However, each of them is important, and success will come from a balanced execution across these priorities – and a balance of tactical initiatives and longer-term programs, all coming together as an integrated whole.

    61% of bankers say a customer-centric business model is “very important”

    Learn what factors are transforming the global retail banking landscape and the 6 imperatives banks will need to consider to be successful.

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    John Garvey
    US & EMEA Banking and Capital Markets Advisory Leader
    Tel: +1 (646) 471-2422
    Dean Nicolacakis
    Financial Services Institute Leader
    Tel: +1 (415) 498-7075
    David Hoffman
    Banking and Capital Markets US Practice Leader
    Tel: +1 (646) 471-1425
    Jeremy Fox-Geen
    Banking and Capital Markets
    Tel: +1 (646) 471-6398