Re-engineering hospitality operations to transform tourism products and services

Online Course | 6 hours

This course combines insight and opportunities for practical application to enable participants to implement business process re-engineering (BPR) to achieve improvements in productivity, efficiency, effectiveness and better customer service. Gain an understanding into the best practices, methods and tools needed for successful BPR through insights on process mapping, digital solutions, benefits realisation and principles of user-centricity. 

building high performance teams
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