Innovation and capital investment
- 17% of the local retailers have plans to introduce an innovative concept in their business.
- 19% of retailers are planning a capital investment in their outlet.
- Businesses involved in the sale of IT and communication equipment (ICT) rank first (25% of those interviewed) in seeking innovative business solutions.
- 15% of retailers indicated plans to change their location of their current outlet, or increase the number of existing ones.
- Retailers currently stationed in the St Julian’s area top the list of the ones which are planning such a move.
- From an industry segment perspective, retailers involved in sale of ICT equipment, at 17%, score first in terms of re-location and expansion of business outlets.
Management of a customer database
- 40% (against 60%) of those interviewed manage a customer database;
- Retailers involved in the sale of ICT equipment (at 58%), followed by clothing and fashion retailers (at 43%) top the list of business which actively managed a customer database.
- 36% of retailers interviewed in the barometer stated that they are successful in recruiting the right employees to their business as opposed to 23%. 41% have no recruitment plans.
- It appears that outlets in the Mosta and Valletta areas are the most attractive to employees working in the industry.
Level of business
- 38% of retailers stated that their business increased in the last 6 months. In March 2016, when the last PwC retail barometer was carried out, 32% had answered favourably to the same question.
- Retailers in the Gozo and Mosta areas report the largest surge in business in the last 6 months.
- 43% of those interviewed in the barometer have a favourable outlook for the next 6 months. In March 2016, this mark stood at 37%.
- Retailers in the Sliema and Mosta area appear to be the most upbeat.
- 17% of the participants in the barometer have a negative outlook.
- Retailers in Paola emerge to be the less upbeat when compared to their peers.
- Competition, at 34%, tops the list of business concerns indicated by retailers followed by parking and accessibility (33%) and online shopping (22%).
- In March 2016, parking and accessibility, at 41% topped the list of concerns, followed by online shopping at 28%.