Embarking on the Maltese Customer Experience Journey
Customer Experience (CX) is the aggregate impact of every interaction a customer has with a company’s product, service, solutions, and brand messaging. We’ve spoken to Maltese business leaders to get their take on customer interactions. The ebook highlights the importance of leveraging target customers’ feedback to unlock opportunities for growth and how attracting employees with skills that bridge the human and machine will be the key to generating unique value to customers.
Advisory Partner, PwC Malta
Tel: +356 2564 7091
Advisory, PwC Malta
Tel: +356 2564 4226
© 2019 - Thu Apr 02 17:43:13 UTC 2020 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details.