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Do you really know your processes?

Process Intelligence

Data-enabled Process Intelligence

Today, to run your business efficiently, you need an effective control over its operational mechanisms.

Understanding the real flow of your business processes is paramount when you want to improve process effectiveness, minimise time wasters, reduce cost as well as ensure overall quality improvement or detect anomalies or fraud.

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Do you know everything about your company's processes?

Whether it's about goods being delivered on time, cash collection, vendor registration, customer relationship management, insurance claims, or many more, processes are normally not what they should be. There's a mismatch between reality and expectation.

There are many reasons for this, including:

  • Changes in the process where IT systems have not been upgraded;
  • Exceptions to process blueprints for operational reasons;
  • Users with excessive freedom within the IT systems;
  • Vendors not following invoicing or delivery instructions;
  • Weak segregation of duties; 
  • Users not understanding the coding and information required;
  • People seeing part of the processes whilst missing the full picture.

Identifying and understanding these gaps is imperative to boosting your operational effectiveness and efficiency.


PwC Process Intelligence is an innovative process-analysis methodology based on detailed data from your IT systems

We employ cutting edge technology to help you become more competitive and help you improve your processes. We can assess the efficiency of one or many processes in your organisation by identifying process gaps, deviations and manual intervention. You can control and monitor performance and process efficiency on an ongoing basis.

We identify irregularities in real process flows

  • Objective
  • Complete
  • Quick
  • Detailed
  • Multi-dimensional


we show the true picture based on the original source data. No subjective information obtained interviews


we analyse the full data set. No sampling


we use innovative tools to obtain results rapidly


we drill down into all the key process areas as far the data is available


we analyse processes from all possible perspectives

Process transparency

  • End-to-end process overview for any process across the organisation.
  • Identification of current levels process of standardization and control efficiency.
  • Design and monitoring of KPIs, volumes, deviations, etc

A process health-check dashboard

  • High level process standardization snapshot, enabling users to identify bottlenecks, reworks, issues and its causes.
  • Detailed process information by user, vendor, customer, document, product or services, time, activity, etc. 
  • Ability to beckmark peer entities or departments for the process selected and during a given time period.

Assessment of key process-effectiveness indicators

  • Comparison of standard processes and current situation by analysing lead times between activities or transactions such as lead time between:
    • purchase order being sent and goods receipt, 
    • goods receipt and goods cleared, 
    • goods cleared and invoice received, 
    • invoice received and invoice paid
  • Any deviation from the original flow can be closely monitored, additional controls established (e.g. the three way match) and segregation of duties reinforced.

Contact us

Cristina de Torres

Cristina de Torres

Partner - Business Process Optimisation, PwC Middle East

Tel: +971 56 682 0629

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