Customer operations
We help clients integrate customer engagement, service, and operations to create a distinctive customer experience that supports company revenue and profitability goals. Services include:
Innovation and product development
We help clients drive innovative products and services to market while improving the speed and quality of the end-to-end development process. Services include:
Sourcing and procurement
We help clients build a supply base with a highly competitive cost and service profile, and we help them turn procurement into a strategic, commercially-focused capability. Services include:
Manufacturing
We help clients create competitive advantage by optimising the global value chain and manufacturing operations within that value chain. Services include:
Supply chain
We help clients develop supply chains that are tailored to the market and deliver superior performance (customer service, cost, asset efficiency, flexibility, sustainability). Services include:
Capital assets
We help clients develop capital asset strategy, execute mission-critical capital projects on time and on budget, and optimise asset performance to achieve cost and service objectives. Services include:
General & Administrative operations
We help clients align General & Administrative functions with their growth strategy and make General & Administrative cost and service management a core capability. Services include:
Enterprise performance improvement
We help clients build capabilities required to achieve operational excellence across their entire value chain, and we help design and execute broad-based programmes that drive sustainable improvements. Services include:
Digital operations
We help clients connect their products, assets, people, and processes in order to achieve breakthrough efficiency, flexibility, and growth. Services include:
China and the race for the future of money
How business can bridge the gap and achieve net zero
Diversity and the case for transparency