Collaboration is now the key to efficient dispute resolution

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Greater emphasis on collaboration between in-house and external lawyers, and between disputing parties, will lead the way for efficient resolution of commercial disputes.

Efficiency through collaboration

Most dispute resolution has an adversarial process based on asserted legal rights. But a highly adversarial stance before trial can work against efficient resolution. The extended correspondence between advisers, and the cost and time this entails, make the resolution harder to reach.

With business leaders focusing on cost reduction in the year ahead, alternative dispute resolution processes that often produce better results more quickly and at less cost, could have appeal.

Facilitating the development of future commercial and civil dispute resolution is the aim of the Global Pound Conference Series. Findings from events held around the globe so far suggest that clients want closer working relationships to resolve their disputes.

Efficiency vs advice.  In-house Counsel value efficiency, whilst lawyers think parties prefer advice.
Efficiency vs Advice

So what can be done to close the gap and make dispute resolution more efficient?


First steps

An early case assessment is a good example of how closer collaboration can help increase efficiency. In-house Counsel and external advisers work together to review not just the legal merits of the case, but the wider issues and underlying interests too. Do the financial sums add up and justify the cost of taking the case through court? What are the reputational consequences of embarking on litigation?  What are the chances of being able to enforce the court’s judgement? 

Addressing these questions early focuses attention on the issues that matter. It helps organisations make a more informed decision about whether they want to follow a litigious route or whether an alternative process would produce a faster, more cost-efficient resolution.

Collaborate vs advocate: In-house Counsel want lawyers to collaborate, whilst expert advisers think that in-house counsel want them to advocate
Collaborate vs Advocate

Approaches that combine elements of adversarial and alternative dispute resolution processes can also save time and money. At the outset parties feel the need to set out all matters in a dispute, inevitably advancing some arguments that are stronger than others. But adopting a more collaborative approach to help narrow the differences later will be more cost effective and time efficient than a traditional approach.

Technology also has a role to play, as achieving efficiency is about more than a shift in attitude. Social tools and online platforms, is making it easier than ever for advisers to work closely with each other and with their clients. Advancement in data analytics enables expert advisers and legal teams to review and investigate large amounts of data quicker than ever to disclose the who, what and when of investigations. Watch our video on Digital Forensics and eDiscovery.

Are users ready for change?

More collaboration could bring an important shift in the way disputes are resolved. But not all users are ready for this change. When commercial disputes arise, the instinct to fight hard and prove a point is strong. The idea of collaboration may sound appealing; the reality less so.

Collaboration in practice can also be uncomfortable. For in-house Counsel, it may sometimes be easier to report back to business leaders, ‘this is what the court decided’ than to bear the message, ‘this is what I negotiated with the other party’.

Finally, there’s the culture aspect. Different countries and continents have different attitudes to resolving disputes.  Common and civil law systems deal with the process of establishing facts and expert opinions in different ways.  Improving collaboration isn't just about being efficient, but about acknowledging differences and finding ways to accommodate different views.

Similarly there is a wide range of approaches to the use of mediation or similar processes as part of or in parallel with litigation or arbitration.  Some cultures have long traditions of facilitated informal dispute resolution without the process bearing the name mediation or forming any part of formal dispute resolution. Others have chosen to mandate mediation before or during the litigation process to compel participation and overcome resistance by litigants or their advisers. The idea that litigation counsel might collaborate with their opposite numbers, or seek to bring opposing parties together to reach a rapid settlement, might be shocking. Increasing collaboration given the spectrum of views and experiences will be easier in some jurisdictions than in others.

34% of respondents believe that changes in corporate attitude will improve dispute resolution
How will we improve dispute resolution?
people working in an office - Embankment place

What's next?

For a more efficient process, organisations involved in commercial disputes need to give their legal advisers a clear signal that they are ready for a more collaborative approach.  Lawyers and all other advisers, must tune into organisations’ priorities. This includes showing a commitment to explore all avenues for dispute resolution, not just litigation, in order to represent their clients’ best interest.

If your organisation is looking for greater efficiency in dispute resolution, how can you make greater collaboration a reality? Here are key questions to consider:

  1. Are your expectations on costs realistic? Even when you choose a more collaborative approach, correct legal advice will often still be essential to provide a framework for negotiations.
  2. Are you clear that greater efficiency has its own costs? A more collaborative process may cost less than an extended fight through the courts, but you will often need to compromise on your expectations as the price of achieving control over the outcome. You’ll need to be clear-eyed about what is at stake (and what isn’t).
  3. How ready are your organisation’s leaders for more collaboration? Will concerns about status and hierarchy trump the desire for speedy, cost-efficient resolution?  Will those leaders be brave enough to take difficult decisions with imperfect information in order to achieve resolution.

Add your voice to the debate at a local Global Pound Conference Series event and help shape the future of dispute resolution.

Contact us

John Fisher

Global Disputes Leader, PwC UK

Tel: +44(0)20 721 26284