PwC named a Leader in the IDC MarketScape: Asia/Pacific Salesforce Implementation Services 2020

'At the core of PwC's differentiation in its Salesforce-led transformation services is its unique 'Business, Experience, and Technology (BXT)' methodology, an integrated end-to-end approach from strategy to execution.'

PwC has been named as a Leader in the IDC MarketScape: Asia/Pacific Salesforce Implementation Services 2020 Vendor Assessment (November 2020, IDC #AP46211420). Over the years, Salesforce has positioned itself as a front-office transformation platform capable of converging data and intelligence to transform every aspect of the customer experience, ensuring there is business value generation throughout the customer journey.

The report states: 'According to Salesforce, Asia/Pacific witnessed tremendous growth in its adoption and is now a key strategic region making up approximately 10% of its overall global revenue for the FY20 period (ended 31 January 2020).'

The IDC MarketScape also notes, 'PwC follows a consulting and advisory-driven approach to Salesforce implementations and tightly integrates Salesforce as the technology core to its offering in Digital, Workforce of the Future, Risk and Regulatory, Forensics, Deals, and Fit for Growth services themes. At the core of PwC's differentiation in its Salesforce-led transformation services is its unique Business, Experience, and Technology (BXT) methodology, an integrated end-to-end approach from strategy to execution positioned at the initial phase of the engagement and embedded throughout the implementation life cycle as a key enabler of generating business value and creating new experiences. Additionally, PwC hinges its front-office transformation solutions on strong industry expertise and rapid agile iterations focused on scale and delivering value early in the implementation cycle.'

Commenting on PwC’s strengths, the report highlights:

• 'Strong focus on designing with clients. PwC's integrated BXT approach demonstrated a strong focus in delivering front-office transformations with close collaborations with clients. Clients will find this approach particularly helpful in inspiring, ideating, and visualizing new experiences for end customers using Salesforce solutions.
• Rapid agile delivery approach. By integrating PwC's BXT approach to agile implementation delivery in its Salesforce implementation projects, PwC aims to shorten implementation duration and the time to market of Salesforce solutions.
• Extensive roster of industry solutions. PwC showcased an extensive roster of industry-specific accelerators and out-of-the-box solutions to fast-track value from Salesforce investments. PwC also extended its industry focus in co-innovating solutions with the Salesforce team for consumer goods, financial services, and manufacturing clients.'

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of Information Communication Technologies (ICT) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the icons.