PwC Named a Leader in Communications and Change Management Consulting

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09 April, 2018

ALM Intelligence recognises PwC as a Vanguard Leader

Successful change management hinges on putting people at the heart of change strategy. When people accept, adopt, drive, and sustain the change to realise tangible impact that is when change can be successfully adopted and implemented. Getting the best from people at every level when there is constant change is the key to sustainable competitive advantage, that's according to the latest ALM Intelligence report on Communications and Change Management, which has named PwC as a leader in this field. 

Communications and Change Management

Liz Devito, author of the report, notes: “PwC’s strength is its ability to deploy a vast array of services, methods, and tools in a digitally-enabled change consulting process that is adaptive, agile, and responsive to real-time impacts. The firm also stands out for sophisticated data analytics capabilities made user-friendly through dashboards and visualization tools that help clients define their internal change landscape, monitor engagement, and deliver personalized communications.”

Devito continues: “PwC’s approach is based on a straightforward premise that people are the true drivers of organizational change, no matter how logical and well-designed the change program. As such, the firm goes to market with a people-centric strategy focused on empowering people to change by making it personal, fostering understanding of the bigger picture, deciding change priorities, and using real-time data to iterate and improve.”

Highlighting PwC’s specific offerings, Devito states: “Services are delivered through the Change Management & Communications practice in the firm’s People & Organization business, where a global network of dedicated change practitioners is supported by an internal ecosystem of experts in organization/industrial psychology, the leadership and culture consultants in the Katzenbach Center, and the design thinking and communications professionals in PwC Digital Services. More broadly, PwC trains all consultants in foundational change management and has embedded the methodology in its transformation frameworks, including Transform and the business/experience/technology (BXT) method deployed across the PwC Experience Center’s Sandbox co-creation spaces. Service Delivery Model.”

Bob Gruman, Global Change Management Leader at PwC, said of the rating: “We are honoured to be named a leader in this Vanguard. We collaborate with organisations to create plans that enable their people to execute and embrace lasting transformation. We do this by focusing on what the organizations’ people need and focusing on the critical few things that drive successful results.”

The ALM report outlines their approach to defining leaders, “The ALM Vanguard of Communications and Change Management Consulting Providers assesses firms in terms of their relative ability to create impact for their clients. For this, the ALM Vanguard displays the relative position of the providers featured in this report, deemed capable in communications and change management consulting, based on an evaluation of their overall capabilities according to a consistent set of criteria. Capability depth denotes a provider’s capacity to get results for clients, while capability breadth indicates its ability to deploy that capacity across multiple client scenarios.”                                                                                                                                   

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Rob Donnelly

PwC Global Analyst Relations, PwC United States

Tel: +1 (917) 471 3355