PwC is rated as a Vanguard Leader in ALM’s report on IT Operations Consulting
IT Operations consulting traditionally focused on the IT function with the CIO as the main buying centre. Gradually, consulting focus has shifted to demand for agility and speed, with DevOps and lean organizations becoming the new normal. But with the advent of digital embedded into every aspect of the enterprise, the IT function and the historical role of the CIO is undergoing rapid transformation as is the function itself. Consulting firms are leading the charge with capabilities to adapt to the digitally, tech-enabled environment, in some cases beginning with a bi-modal approach that involves maintaining legacy IT systems while incorporating more innovative technologies into customer-facing applications, for example.
The author of the report, Laura Becker, comments on PwC’s strengths, stating that “PwC provides a unique blend of strategy through execution skills blending, integrating capabilities that are analytically intensive yet provide practical insights. The firm aims to strike a balance that works for each individual client. PwC aligns technology investments with business priorities and educates clients on how technology can drive strategic advantage. PwC’s Customer Experience Centres provide clients with the opportunity to see how front-end changes affect overall risk profiles, and impacts on back-end supply chain –a holistic approach that provides a hands-on, customized experience.”
PwC is named ‘best in class’ for ‘Needs Assessment’ capabilities as well as ‘Project Management.’ When mentioning Needs Assessment capabilities, Laura states that:
“PwC takes a practitioner’s approach to IT function transformation understanding that there is no one-size-fits-all model – identifying customized goals and involving the right stakeholders across the board to achieve objectives. Each project is approached with a blend of analytical intensity and practical insights, with strategy definition beginning at the C-suite level, including the CEO, CFO, and CIO, to define the needs of the business to shape the IT transformation agenda.”
And here is what Laura thinks about our Project Management capabilities:
“PwC views themselves as practitioners providing customized guidance from strategy to execution while creating detailed operating models, organization designs and service management processes. The firm provides full transparency for their IT road maps by identifying and implementing optimal structures for the technology, determining what needs to occur to ensure the successful interrelationship among activities. Activation and change management support, business case value realization, delivering report cards on the progress, and ensuring that alignment, capacity models, client culture, and project management operations are accounted for are all part of the overall IT plan.”
Laura goes on to say that “Technology Strategy Capabilities are part of PwC Strategy& within PwC Advisory services. Overall, PwC’s execution capabilities span all of PwC, including Technology Advisory, Tax, and Assurance. PwC’s IT operations consulting capabilities from strategy through execution are highly focused on keeping up with technology trends and advances, and integrating them into the client’s IT strategy to improve the overall technology landscape and advance a client’s internal operations. The IT Strategy practice’s goals are to align technology investments with business priorities and ensure that the IT strategy is executable by paying close attention to the client’s culture. Its offerings span technology operating model & design, capabilities architecture, digital strategy, technology fit for growth, analytics & data management, and trade promotion excellence.”
Dan Priest, Principal, PwC’s Technology Strategy practice said: “We are really proud to be named a leader and to receive this recognition from ALM Intelligence. We help all of our clients to remain smarter, stronger and faster in today’s interconnected world where IT and technology touches everything we do and is disrupting how business gets done. We work with our clients to help them invest in IT to drive down costs and use technological innovation to capture efficiency and create competitive advantage from strategy through to execution.”
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