PwC is rated as a Vanguard Leader in ALM’s report on Corporate Services Consulting
Corporate services consulting centers on the fundamental challenge of how to improve the operational efficiency and effectiveness of back-office operations. The traditional consulting model relied on time-consuming, bottom-up methods, such as activity-based costing and value stream mapping, and tended to focus on improving specific improvement levers (the operating model, for example) or individual corporate functions, such as finance, HR, or procurement. This model has been evolving in tandem with an increasingly sophisticated buyer who has not only led their organisation to a mature level of corporate services delivery, but also prefers a more comprehensive approach that improves the function’s ability to support and influence corporate strategy. The digital transformation trend is accelerating this evolution, as well. Organisations are eager to automate transactional processes (e.g., procure-to-pay and onboarding talent), migrate to lower-cost cloud solutions, and develop digital self-service solutions that improve the employee experience with corporate service operations.
The author of the report, Liz DeVito, comments on PwC’s strengths, stating that “PwC maintains its Vanguard leadership position based on its comprehensive service offering that provides global organisations with an integrated approach to unlocking potential, building capabilities, generating sustainable growth, and delivering automation impact at scale in their organisations.”
PwC is named ‘best in class’ for ‘External Market Insight’ and the report highlights that “PwC deploys a variety of tools derived from its experience and research findings to help clients measure support function operations against meaningful peer groups, including PwC Strategy&’s OrgDNA profiler benchmarking tool for assessing the client’s current state of organisational effectiveness; PwC Saratoga, which provides HR function measurement and benchmarking; the annual Finance Effectiveness Benchmark report; and the PwC Operational Excellence benchmark database.”
Liz goes on to say that “PwC delivers corporate services consulting through the Operations Strategy practice of PwC Strategy&, the firm’s management consulting business, complemented by the functional competency practices within PwC Advisory (digital, human capital, risk, and technology consulting). The firm’s approach seeks to help clients overcome three challenges that constrain their abilities to sustainably manage G&A costs and service effectiveness: default prioritisation of across-the-board cost cuts, not understanding the fundamental drivers of underperformance, and a lack of mechanisms to embed G&A management capabilities. PwC has organised a response to these challenges in Fit for Growth, an approach to business transformation that explicitly connects growth strategy with cost management and organisation restructuring.”
Mark Strom, PwC’s US Management Consulting Leader said: “We are really proud to be named a leader and to receive this recognition from ALM Intelligence. We aim to help our clients to obtain the right set of differentiated operations capabilities and help them to turn complexity into competitive advantage. Operations executives are facing extraordinary new opportunities to be at the forefront of global business transformation and digital operations are revolutionising the way companies develop, make and distribute their products and services. We are here to help companies to make sense of any complexities and bring it to order so that they can focus on differentiating capabilities to drive competitive advantage.”
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