PwC was invited by Forrester Research to participate in The Forrester Wave™: Business Transformation Consultancies, Q3 2017. In this evaluation, PwC has been cited as a Leader.
Forrester states that “Traditional, labour intensive consulting models are going through major upheaval and reinvention. More demanding customer requirements are putting pressure on both the speed of delivery and the operating models of leading consulting firms. As they strive to keep pace with client demands for faster delivery and shorter projects, the staffing, incentives, and go-to-market strategies of these firms are becoming more specialised. At the same time, consulting firms face pressure to create new solutions leveraging robotic process automation, and artificial intelligence (AI) — automating key phases of transformation projects while maintaining traditional revenue targets and margins. All of this is happening in a growing market that has been marked by a frenzy of consulting mergers and acquisitions — which the consultancies must now integrate and align around a cohesive brand. At the same time, consulting clients have become more sophisticated. Whereas history and industry knowledge are still the most important criteria for selecting a consulting partner, consulting clients now want more information about the tools, methods, and skills that consultancies will bring to the table.”
Commenting on PwC, Forrester writes that PwC uses a "no handoffs" rule to combine advisory practices with assurance and tax practices to form integrated services teams that handle technology, business, regulatory, and tax issues. Though they don't have a separate digital group, PwC has been aggressive in positioning and growing their BxT practice (business, experience, technology).
They go on to say that “They have increased their global quality and consistency through a global methodology and a dedicated group that builds reusable tools and applications, increases productisation of their offerings, and implements stronger group governance over priorities, alliances, digitised services, and the PwC brand…. They are innovative in attracting and retaining talent through features including multiple career paths, flexible work arrangements, and their talent exchange for contractors and freelancers. They are in line with others in this group in digital agency and enterprise software capabilities.”
Randy Browning, PwC’s Global Advisory and Markets Leader said: “We are proud to be named a leader in Business Transformation. We help our clients to turn any disruptions into opportunities as their success will often depend on their ability to adjust to disruptive forces. We want to make sure that our clients are prepared for the future and the changes that may come with it and make sure they thrive in it.”
In addition, Paul Gaynor, PwC’s Global Technology Leader said: “At PwC, through our global methodology and a dedicated team of professionals that implements stronger group governance over priorities, alliances and digitized services, we are able to help our clients connect their products, assets, people and processes to achieve their business goals.”
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