IT Applications and Software Consulting - not as straightforward as it used to be

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15 June, 2017

PwC is a leader in the ALM Vanguard for IT Applications & Software Consulting

IT applications & software consulting used to be fairly straightforward, centered on which packaged system to purchase and who should implement it. But this has changed significantly over the past several years, primarily driven by the widespread use of the cloud and readily available cloud products and services. Companies are now adding applications and software to support their organisations at record rates in an effort to decrease cost and increase efficiency and collaboration across their organisations. However, due to the ease of adding applications and software, many companies are now running into issues, such as decreased transparency into IT costs, overly complex landscapes, lack of oversight, and misalignment with the business strategy. As such, consulting demand in this area is increasing to rationalise, optimise, and modernise the application portfolio and its management. Providers that excel in IT applications & software consulting share some key, distinguishing qualities to create impact for their clients.

IT Applications & Software Consulting

Paul Gaynor, PwC’s Global Technology and Alliance Consulting Leader, said:  “Technology innovations provide opportunities for business growth. PwC has a responsibility to help our clients to consume technologies aligned with their business strategy.”

The author of the report, Erin Hichman at ALM Intelligence noted that “PwC expertly applies tools to not only accelerate application portfolio and rationalisation assessments, but also quickly identify strategic value. This goes hand-in-hand with the emphasis the firm puts on pinpointing the right stakeholders to support the case for change.”  

The report states that PwC was best in class for ‘Needs assessment’ and also for ‘Enabling tools.’    With regards to ‘Needs assessment’ ALM comments that “to accurately identify and define the client goal, PwC has a thorough and systemic process to determine the right stakeholders for each initiative, and ensure those stakeholders play active roles throughout the project. The firm conducts stakeholder mapping, which includes identifying relationships, influence, and commitments. It then assesses stakeholder dependencies and assigns each stakeholder to a category (Arm’s Length Power, Comprehensive Power, Operational Power, and Disempowered). This process repeats until each category is filled and interviews confirm that each mapping is accurate.”

And for ‘enabling tools,’ ALM comments that “PwC uses a robust toolset during the engagement that can be left behind at the client for continued operations and management support.” 

Paul Gaynor added:

“We’re delighted to be recognised as a leader in IT Applications and Software Consulting by ALM Intelligence. We help our clients, in all markets, to have a global growth strategy that’s underpinned by the ability to get closer to customers at a local level.  We understand how to address innovative technologies so that businesses can make the most of opportunities available to them and can help our clients develop technology strategies aligned specifically to their business objectives.”

*ALM Intelligence, formerly Kennedy Consulting Research & Advisory. 


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