In the machine age, the people experience still matters

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09 March, 2017

PwC rated as an ALM Intelligence global leader for Employee Experience Consulting

The world of work is set to radically change with more than 50% of CEOs saying they are already exploring the benefits of humans and machines working together.   But in the machine age, the employee experience still matters. Today’s skills battlefield is for ‘soft skills’ in addition to business acumen and harnessing the power of human skills is a difficult challenge.

Employee Experience Consulting

Bhushan Sethi, PwC’s global Workforce Capability leader, said:

“The relentless march of automation will transform the role of people at work. There will be a rebalancing of human capital as organisations adjust, however, one thing is for certain - organisations will always need people, whether they be employees or contingent workers.   The key to finding and retaining the talent that your organisation needs to be competitive in the future is the experience you provide to your people.

PwC’s People and Organisation practice has a demonstrable track record of delivering value to clients through the diagnosis, design and deployment of multi-competency solutions to enhance employee experience. We collaborate with our clients to recognise the multidimensional nature of the human experience within their organisation, how each element affects their interactions and the impact it has on business performance”

ALM Intelligence, one of the leading research organisations for management, financial and IT consulting, has named PwC as a global leader in Employee Experience consulting.

Liz DeVito, associate director and leader for human resource consulting research, ALM Intelligence, and author of the report, noted that PwC offers the broadest and most diverse set of enabling tools that support all phases of designing and executing the employee experience. She commented further:

“Clients uniformly praise PwC for a flexible consulting model that brings superior market understanding to the business case, challenges the thinking of senior leaders around the value of employee experience, and translates benchmarks and best practices into actionable strategies that connect brand values to specific behaviours and business outcomes.”

PwC believes that organisations must proactively manage their employee’s experience and so has embedded its framework across all of its HR consulting services to help clients seamlessly achieve a holistic approach. This includes culture and change communications, talent management and workplace design, and provides tools and accelerators that help connect an organisation’s people to its business strategy.

Bhushan Sethi added:

“We’re delighted to be recognised as a global leader for Employee Experience consulting and as a leading voice in the market for employee experience transformation. The changes in the world of work are rapidly gathering pace and understanding your people’s experience of your organisation is essential to attracting and retaining talent to ensure you’re fit for the future.”

*ALM Intelligence, formerly Kennedy Consulting Research & Advisory. 


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  2. Find out more about PwC’s 20th CEO Survey - The talent challenge: Harnessing the power of human skills in the machine age (
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Rob Donnelly

PwC Global Analyst Relations, PwC United States

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