Customer experience and CRM implementation in high demand

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05 January, 2017

PwC positioned as a Leader in new Gartner Magic Quadrant for CRM and Customer Experience (CX) Implementation Services, Worldwide report.

According to Gartner’s December 2016 report, ‘Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide’, “Customer experience and CRM implementation services continue to be in high demand, fuelled by digital business transformation.”

Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide

PwC has been positioned in the Leaders quadrant. 

According to Gartner “Leaders in this Magic Quadrant bring a wide range of business and technical capabilities that include CX strategy, business transformation consulting, customer analytics, enterprise architecture and design, CRM technology expertise, industry-specific domain expertise, and business change management. They demonstrate strong comparative revenue growth. They can demonstrate the ability to scale across multiple geographic regions. They are delivering with high client satisfaction.”

Commenting on achieving the leader status, Miles Everson, Global Advisory Chairman, said “I’m really pleased that Gartner has recognised PwC as a leader in the Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide.  Our clients are at the heart of everything we do and we feel this recognition is reflective of that.”

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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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