How PwC is upskilling 284,000 people

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Not so long ago, PwC’s leaders recognized that as we continued to evolve as a business, we had to upskill our workforce. Doing this required changing the way we worked and interacted, focusing on behavior as much as business and technological skills — and meeting our people where they were in terms of their existing skills. 

The impact on productivity has been profound — they’ve taken 7 million hours of routine work and redirected that capacity to higher value activities that our clients needed, and our people enjoyed doing.  This has proven to be invaluable during the Covid-19 pandemic, in particular, as we moved so many of our business activities online. 

It turns out that our journey to become a digital business has also enabled our people to start individual life-long learning journeys.

In this video, several PwC leaders tell the story of our digital transformation and upskilling.  Watch it, and let’s talk about your digital transformation journey and how we can help. 

To learn more about our workforce and upskilling services visit:

Your business is facing a scale of disruption that can't be underestimated. Like many businesses, you are managing through the pandemic and looking for a clear line of sight to the future. 

Against this backdrop, executing the strategic vision for the business will require a workforce of the future — one with the right digital skills, of course, and agility, adaptability, and resilience. 

Even before Covid-19 74% of CEOs we surveyed said they don’t have the right people with the right skills and can’t find them in the market.  You’ve probably experienced this in your own business.  

Here’s a truth we learned first-hand at PwC: you can’t hire your way out of a skills gap, you need to reskill and upskill your existing workforce.  It’s not just a HR issue, it is a business imperative.

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Contact us

Carol Stubbings

Global Markets and Tax & Legal Services Leader, London, PwC United Kingdom


Bhushan Sethi

Strategy&, Principal, PwC United States

+1 (646) 471 2377


Peter Brown

Global Workforce Leader, Partner, PwC United Kingdom

+44 (0)7789 003712


Jon Andrews

Programme Lead, Digitisation for the Global Network, PwC United Kingdom


Joe Atkinson

Vice Chair - Chief Products & Technology Officer, PwC United States


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