Expectation vs. reality

Most patients surveyed say mHealth will improve their healthcare, and most doctors think widespread adoption in their countries is inevitable in the near future. Experts, while convinced it will be an important part of care provision, expect adoption to take time.

mHealth: What do patients, doctors and payers think?

Roughly half of patients surveyed expect mHealth to change their healthcare experience and improve the cost, quality and convenience of their healthcare in the next three years.

To what extent do you expect mHealth applications and services will improve the following in the next three years?

  • How I seek information on health issues
  • How healthcare providers or services send me general healthcare information
  • How I manage my overall health (eg, track my weight and exercise)
  • How I measure and share my vital health information (eg, heart rate, blood glucose)
  • How I manage my medication
  • How I manage any chronic conditions that I have
  • How my healthcare providers and I communicate about my overall health or chronic condition
  • How my healthcare providers monitor my condition and my compliance with directions
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Almost six in ten doctors and payers think the adoption of mHealth in their countries is inevitable in the near future. While change is desirable and likely, physicians and experts are aware that the adoption of mHealth will take time and be challenging.

Do you agree or disagree with the following?

  • The existing payment structure for health services discourages providers from taking advantage of the potential efficiencies of mHealth
  • Today's mHealth market has exciting possibilities but too few proven business models
  • mHealth advances are being held up by regulation created for older technologies that does not translate well to newer ones
  • My organisation is reluctant to invest heavily in mHealth until the technology becomes more standardised, or at least interoperable
  • New entrants from outside healthcare are influencing how healthcare is provided (eg, mHealth)
  • The widespread adoption of mHealth applications and services in my country is inevitable in the near future
  • The widespread adoption of mHealth carries the risk that patients will try to exert too much independence over their medical treatment
  • In my country, smartphone apps rather than SMS messages will be the predominant form of mHealth product in three years
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