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Chairman's message: Global Annual Review 2020

Bob Moritz - Global Annual Review - letter

The COVID-19 pandemic has been a human, health, and economic crisis that has deeply affected the lives of many people around the world, including members of our PwC family, their relatives and friends. Our heartfelt condolences go out to all those who have lost loved ones during this difficult time.

When the pandemic struck, we adapted quickly across our network to support all of our stakeholders during this unprecedented time, with examples like:

  • Protecting the safety and security of our people and preserving jobs. 
  • Working with clients to deal with the immediate impacts of the pandemic. 
  • Using technology to seamlessly deliver quality audits, tax and consulting services.
  • Helping the communities in which we live and work, from supporting healthcare systems, to distributing food and medical supplies, to providing humanitarian relief in emergencies. 

I am proud of what we have done over the last year and the way my colleagues adapted quickly to a huge amount of change. While at the same time continuing to connect, collaborate and innovate for the benefit of our stakeholders across the world. On behalf of the entire leadership of PwC, I would like to thank the 280,000 plus people at PwC for all they have done and continue to do.

As the global economy has slowed, so too has demand for some of our services and, like for many businesses, the next 12 months are going to be difficult. This is a time for business to reflect, in some cases repair, and evolve to support stakeholders and this applies to us, too.  

The pandemic has impacted everyone, amplifying and accelerating some of the biggest challenges in our society, and demonstrating the urgent need for systemic change in areas like social inclusion, the need for reskilling, the broader Environment, Social and Governance (ESG) agenda and the pressing challenge of climate change. These are all symptoms of a deeper problem: our economies are not delivering sustainable, inclusive outcomes for society.   It is clear that businesses - including PwC - need to change and that is why we are focused on developing the capabilities needed to help build trust and help solve these very important problems.

Looking ahead, the breadth and depth of the knowledge that we have at PwC and our ability to provide a comprehensive range of services have never been more important. There has never been a more pressing need to deliver wider assurance and rebuild trust. To help our stakeholders navigate tax and legal systems and to develop the workforces of the future. And to help our clients rethink and reconfigure their businesses for a changed world.


For the next twelve months, we are focused on a number of key priorities:

  • Quality: The uncertainty created by the pandemic has placed an even greater focus on trust in institutions, trust in information and increased transparency. Investing in the enhancement of the quality of all of the services we provide remains our number one priority. 
  • Jobs:  Doing the right things to preserve jobs for our people and continuing to invest in building the workforce PwC needs for the future.
  • Safety and Wellbeing:  Keeping our people safe and comfortable and keeping processes and technologies in place to protect them whether they are working from the office or continuing to work from home.
  • Clients: .Supporting our clients rethink the business models they have today and restart their operations in ways that successfully serve their stakeholders and help build a world that is more inclusive and sustainable going forward.
  • Innovation: Driving and scaling up innovation and the development of new products and services right across PwC to best serve our stakeholders today and tomorrow.  PwC Digital Labs now operate across 30 countries with thousands of our colleagues using them to spark ideas, invent new solutions together and share best practices.
  • Upskilling: Upskilling our own people and helping to upskill people in our communities across the world has become even more important as the pandemic has accelerated the use of technology and remote working.  We continue to invest heavily in this area committing US$3 billion over three years.
  • Culture:  Redoubling our efforts to foster a PwC culture where everyone feels valued, listened to and has the opportunity to grow and succeed. To deliver this, we have this year set up a new Global Diversity and Inclusion Council with nine of our most senior partners from around the world.
  • Climate:  The climate emergency has never been more pressing and in response we recently published a plan of how we intend to be a “net zero” organisation by 2030.

I hope you can take the time to explore our global annual review and let us know what you think.

Bob Moritz 



Mike Davies

Mike Davies

Director, Global Corporate Affairs and Communications, PwC UK

Tel: +44 7803 974136


Andrea Plasschaert

Andrea Plasschaert

Senior manager, Global Corporate Affairs and Communications, PwC Switzerland

Tel: +41 58 79 29 123


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Mike Davies

Director, Global Corporate Affairs and Communications, PwC United Kingdom

Tel: +44 7803 974136

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