“We are delighted to be recognized for our customer service consulting capabilities. We design outside-in customer strategies which ensure that customers’ underlying needs are met. Our strategies are based on analytics and experience design with the goal to connect the clients’ core brand promise with their customers’ underlying needs.”
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Gartner, Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide, 7 February 2019, Patrick Sullivan, Ed Thompson. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from PwC
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