PwC positioned as a Leader in the Gartner’s 2019 Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide

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“We are delighted to be recognized for our customer service consulting capabilities. We design outside-in customer strategies which ensure that customers’ underlying needs are met. Our strategies are based on analytics and experience design with the goal to connect the clients’ core brand promise with their customers’ underlying needs.”

Ed Basanese, US Customer Leader, PwC US

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner, Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide, 7 February 2019, Patrick Sullivan, Ed Thompson. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from PwC

Notes

  • PwC's purpose is to build trust in society and solve important problems. PwC is a network of firms in 158 countries with more than 250,000 people who are committed to delivering quality in assurance, advisory and tax services. PwC refers to the PwC network and/or one of its member firms, each of which is a separate legal entity. Please see pwc.com/structure for further details 

PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details.

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Rob Donnelly

PwC Global Analyst Relations, PwC United States

Tel: +1 (917) 471 3355

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