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Shared Services and Centralisation (SSC)

Many companies are looking to redesign their processes and service framework across Finance, to balance the new wave of cost-reduction imperatives with long-term planning initiatives. The challenge is to do this in a way that allows them to focus their efforts on strategic and core activities without sacrificing service quality.

A Shared Service approach helps organisations achieve improved efficiencies and economies of scale. We help clients to successfully create a hybrid Shared Services model and ensure that standardised processes run over a single platform leading to reduced cost, but also offering excellent services levels with enhanced business controls and compliance. We do this specifically by:

  • Assessing the current operating model through review of the current situation, identify business goals, Gap Analysis review and Opportunity Assessment
  • Designing the new operating model, under a Shared Services Center approach
  • Estimating the optimal FTEs number (right sizing) that should be engaged in the new structure
  • Implementing new operating model and ongoing operations along with the operation of the project through project evaluation, benefits realisation, customer relationship management, continuous improvement program

Our Offerings

  • Identification of activities to transform into a SSC
  • Design of the new SSC operation (processes, technology, organisational structure, resources)
  • Planning and scheduling / Process transition to the SSC
  • Post-implementation review

Our team of experienced consultants can independently advise clients and tailor practical solutions to suit their strategic and operational goals, by utilising our regional and global presence to combine deep capabilities with specific local knowledge.

  • PwC was engaged to provide recommendations and a new organisational model for the centralisation of the two facilities of the Accounting Department into one unified function. How? 
    • We performed a deep dive analysis of the current structure, roles and responsibilities, processes of one of the Facilities Accounting Departments and review the existing processes and benchmarking vis-a-vis common practices.
    • We recommended and applied the right balance of centralised and decentralised activities.
    • We provided support to the Chief Accountant during the implementation of our proposed transition plan.

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