WEBVTT

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With the demographic shifts

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that are driving a significant increase
in the demand for care services,

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we are requiring a multiplicity of players
leaning into this challenge.

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We see a huge role that technology

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and retail and hospitality
and financial services

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and other industries are playing
in this reconfigured domain.

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The three critical capabilities

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that are essential to thrive in the future
of How We Care For Ourselves

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domain include tech and AI

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so collating, collecting,

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and interpreting
the proliferation of data.

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The second is around workforce
and ensuring that teams are upskilled.

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And finally,

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but probably most importantly, is around
consumer empowerment and ensuring

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our populations and patients are ready for
and embracing this journey.

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There are a number of ways
you can attain a competitive advantage

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in the future of
How We Care For Ourselves.

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These include
extending along the patient journey.

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So having a continuity of your interaction
and increasing the service catalog

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that you provide, or partners
within your ecosystem provide,

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for you to be end-to-end
offers for your patients.

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Another way of accessing competitive
advantages is through partnerships.

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So, we see a lot of tech providers
entering the future of How We Care For Ourselves

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around a particular physiological measurement.

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Then we're seeing organizations
that have a specialty

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around a particular condition.

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So, they might be monitoring your,
respiration if you're asthmatic.

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They might be monitoring your blood glucose
If you're diabetic.

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It is the combinations
of these technologies

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which really help patients
and healthcare professionals understand

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what can turn the dial of the future
of their care journey.

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So of course, the future is bright
in How We Care For Ourselves,

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and there are significant opportunities
for new players

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to enter the market and seek shifts
in value pools that are emerging.