Our 2017 Total Retail Survey found that 62% of Canadians buy products online at least once a month, and they’ve been trained to expect two-day or next-day delivery. In fact, 34% expect same-day/next-day delivery, encouraging retailers to experiment with a combination of fulfillment options to meet these expectations.
We interviewed Deepak Chopra, CEO of Canada Post, to learn how Canada Post has responded to the surge in online shopping and changing customer fulfillment expectations. As the largest parcel delivery company in Canada, they’ve witnessed first-hand the impact of retail disruption and reshaped consumer behaviour. Since 2011, Canada Post has achieved over CA$500 million in parcel revenue growth and delivered a staggering number of parcels—1.52 million parcels were delivered on December 5, 2016, alone, an all-time one-day record.
We asked nearly 25,000 online shoppers in 29 territories about their shopping behavior and expectations.
Consulting Partner, Retail & Consumer, PwC Canada
Tel: +1 416 815 5088
Managing Director, Transportation & Logistics, PwC Canada
Tel: +1 416 687 8714
Canada Family Enterprises and Business Leader, PwC Canada
Tel: +1 416 869 2323