Join us for a virtual panel discussion on the challenges of increased customer and citizen expectations defined by the rise of digital innovation.
We will look at transformation through the lens of both the ultimate customer and citizen experience, and the internal employee perspective which inherently must be connected to successfully implement change.
The public sector is facing increasing pressure to transform the way they interact with and deliver services to their citizens. People are connecting with their banks, private companies and personal relationships in an instantaneous, automated and simplified way—all through a touch on their mobile devices at any time, any where. Why can't they interact with their public sector organizations in the same way?
On June 8, we hosted an interactive webcast where Owen Taylor, PwC’s BC Public Sector Leader and Nadir Hirji, Partner, Strategy& and PwC Digital Services Lead discussed how digitization can help improve the citizen experience public sector organizations are providing. We explored the impact of disruptive technologies on customer experience capabilities and how going digital will allow organizations to deliver better services and deliver new services—faster and cheaper. Watch the webcast to find out why now is the time to take the leap.
The webcast also featured a Q&A session with Shannon Salter, Chair of the Civil Resolution Tribunal (CRT) in British Columbia, moderated by Gert du Preez, PwC’s BC Technology Consulting Leader. CRT is Canada’s first online tribunal for resolving strata property and small claims disputes. Shannon talked about CRT’s technology journey and how they simplified a traditionally complex process using an agile approach. Hear about the benefits, challenges, and next steps in their digital transformation.
The 2017 Global State of Information Security Survey (GSISS) told us that government agencies are under pressure to implement 24/7 monitoring of IT networks and user activity to better detect and respond to threats, and continuous monitoring of technical controls is once again the top security priority for the year. Also at the top of the agenda is data privacy. Citizens and third-party partners are more concerned about how their sensitive data is gathered and shared - and governments are dialing up scrutiny of how information is used across borders.
On April 27, we hosted an interactive webcast where David Craig, Cybersecurity & Privacy Assurance Leader, PwC Canada discussed the results of the GSISS and what it means to the Canadian public sector. You'll hear from John Hunt, Principal in PwC’s US Advisory practice and the Cybersecurity Public Sector Leader, who has worked with public sector clients for over 20 years, who spoke about the US government's digital journey and how to turn emerging technologies into an opportunity before they become a risk.
The webcast also featured a Q&A session with Jocelyn Aqua, Principal, Privacy & Cybersecurity, PwC US who talks to her time working for the US government and speak to privacy and cybersecurity challenges and lessons learned.
Machines that learn. Artificial intelligence. Blockchain. Drones. These digital and technological disruptors aren’t just futuristic concepts—they’re already here and ready to disrupt the public sector. Do you have the right processes in place to embrace digital agility and adapt to citizens’ evolving expectations?
Stay ahead of the digital government curve by watching our webcast. To start, Scott Penberthy, Technology Transformation Leader & USIT Strategy Leader from PwC US, explores the art of the possible and how to adapt to fast-paced changes in technology. You’ll learn about international government agencies that are leaders in embracing innovation and agility, that are leveraging the cloud and are facing machines that learn head on.
Following the keynote, Steven Hoose, Assistant Director, Digital Experience at BC Pension Corporation, takes you through his agency’s ongoing journey to transform their digital channel for members. He talks about the key successes and lessons learned from the hybrid agile implementation—and reveals what’s next.
It’s estimated that more than 80% of Fortune 500 companies are turning to cloud computing for their major administrative systems. But Canadian healthcare organizations, both public and private, have been slower to adopt cloud-based solutions, with factors such as governance and security cited as concerns.
On December 6, we hosted an interactive webcast where we discussed what moving to the cloud means for healthcare organizations. Catherine Hunter, Director in PwC Canada's Healthcare practice and Adam Kaufman, Strategic Healthcare Industry Advisor with Workday, explored the benefits and implications of moving to the cloud, including those associated with using cloud-based administrative applications, such as Workday.
The webcast also features a Q&A session with Deborah Moore, Product Manager, People and Culture at Cancer Care Ontario, one of the first Canadian healthcare organizations to adopt a cloud-based Human Resource Information System. Deborah shares CCO's cloud journey, benefits realized and lessons learned along the way.
As cyber risks continue to rise, Canadian and global organizations are elevating their cybersecurity efforts to make them more strategic and overall, a business imperative.
Citizens’ expectations are being shaped and influenced by their experiences across the spectrum, from luxury retail to technology. By becoming truly digital, this will help government get closer to citizens and businesses in a digital world. Hear from industry leaders today!