Digital government

Citizen expectations are constantly shifting as they’re looking for increasingly personalized and seamless experiences. Becoming a truly digital government will help meet their expectations.

Governments in Canada can do more by harnessing the right business expertise, technology and talent to build trust and transform. It’s no longer the question of, “Do we transform?” It’s now, “How do we transform?”

Explore our Digital government spotlights to learn how some public sector organizations are responding to the challenges of emerging technologies, modernizing their workforces and delivering improved citizen experiences.

It’s time to turn your digital government visions into reality. Take a look at the trends that will help you get ahead.

It’s no longer the question of, “Do we transform?” It’s now, “How do we transform?”

Seven trends in digital government

A digital approach is key to delivering better service

Citizens want mobile access to services

Responding to citizen needs through multi-channel access

Governments can use AI to provide customized services to citizens

Citizens want to be kept up to date

Protecting and securing citizen data is critical

To meet citizen expectations, service delivery must be efficient

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Contact us

Shelley Gilberg

Partner, BC Public Sector Leader, Victoria, PwC Canada

Tel: +1 250 298 5272

George Irwin

Alberta Public Sector Leader, PwC Canada

Tel: +1 780 441 6725

Arif Manji

Ontario Public Sector Leader, PwC Canada

Tel: +1 416 869 2397

Robert Reimer

Manitoba & Saskatchewan Public Sector Leader, PwC Canada

Tel: +1 204 926 2442

Owen Taylor

National Public Sector Leader, PwC Canada

Tel: +1 250 298 5270

Lori Watson

Federal Government Leader, PwC Canada

Tel: +1 613 755 4358

Tarek Emara

National Public Safety & Justice Leader, PwC Canada

Tel: +1 416 814 5736

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