The new wave of transformation for core operating services
Many organizations recognize they have fragmented, non-standardized legacy systems. Years of add-ons and updates have created lack of consistent business processes. This is particularly true for governments, where organizations and divisions often operate in silos, using customized systems that don’t communicate with each other.
While most organizations know they need to fundamentally change to serve people better, it’s important to have a well-defined vision for their future state from a business perspective.
How can you take your services to the next level?
Start by rethinking what you do today and making way for what’s next. Step back and reevaluate your objectives, review your core operating models and processes, and get help identifying industry-standard solutions that fit your needs. We can help you:
The need to modernize is an unparalleled opportunity to reimagine how your organization operates—from using the cloud to standardize and integrate services across departments to embedding industry standards into your processes.
Lay the foundation for successful shared services transformation by making sure you have the right business model, processes, capabilities and technologies in place to provide high-quality corporate services.
In today’s business environment, government organizations are under pressure to do more with less. Collaboration and the sharing of best practices can help organizations become more cost effective while enhancing the quality and consistency of the services they provide.
It’s time to design shared services that let you provide the best models of service to your citizens while making sure your transformation efforts incorporate industry standards, best practices (e.g. supplier and vendor management) and a high degree of transparency in order to meet the increasing demands of your stakeholders.
Digital transformation can help improve the speed of services and enhance the citizen experience. But it requires an agile, human-centric approach to make sure services are easy-to-use and available when people need them.
Create a vision for your future state and then design a roadmap for achieving your goals. Throughout your journey, it’s important to make sure you have the data you need to support your service offerings and track your successes, and the supports needed to encourage people to buy into your transformation.