The biggest barrier to achieving operational excellence is getting teams at all levels to recognize and understand why the organization needs to improve. Empowering front-line teams helps employees understand how their role impacts value, helping them provide more reliable and responsive service. Unlocking full people potential means changing the way managers work, enhancing people practices and empowering front-line teams to improve the work.
New technologies and innovative methods continue to impact all industries by feeding customer expectations with more agile experiences. Utilities need to use digital initiatives to provide simpler and more engaging solutions—and workforce mobilization centres around those concepts: mobility, strategy and transformation. Unlocking people potential is one thing, but to deliver operational excellence fully, organizations must also embrace data analytics, mobile strategy and digital transformation. See how one of our clients transformed their meter replacement process by digitizing and mobilizing their workforce.
As digitization becomes the norm, organizations must embrace a digital mindset around their operations. Looking for disruptive ways to solve problems and improve efficiencies should be embedded in the journey towards operational excellence. But this doesn’t mean organizations should implement digital for the sake of digital. Sometimes complementing current traditional tools with innovative thinking may be enough to solve those problems.