CRM2: Ready or not…

Industry perspectives on Client Relationship Model – Phase 2

In July 2013, Canada’s securities regulators introduced a set of regulatory changes as part of an ongoing effort to provide investors with more transparency and better disclosure around fees and performance. Client Relationship Model – Phase 2 (CRM2), as these changes are collectively known, is meant to increase Canadians’ confidence in the financial advice industry.

We’ve now reached the mid-point of CRM2’s three-year adoption period. Will Canada’s financial services firms be ready? To find out, we surveyed a number of banks, insurers and asset management firms and interviewed a number of industry leaders.

This report explores some of the themes that emerged out of our conversations.

Contact us

Barbara Elliott
Tel: +1 416 869 2315

Raj Kothari, FCPA, FCA, MBA
Vice Chair, Partner
Tel: +1 416 869 8678

Yair Weisblum
Partner, Customer Services
Tel: +1 416 814 5892

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