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Business Process Improvement

We measure performance improvements by business outcomes and benefits, not just project outputs. It’s essential to clearly define business benefits and monitor them. The Performance Improvement through Benefits Management Methodology ensures that realising benefits becomes an integral and permanent part of organisational activities.

Business process change traditionally focuses on three dimensions

Cost – decreasing process costs

Quality – improving customer service levels

Time – decreasing time cycles

We focus on three additional dimensions to reach success

Benefits – quantifying, costing, assigning, monitoring, measuring and realising the planned benefits from business process changes, and then implementing improvement tasks for continuously refining and measuring the process

Ownership – defining responsibilities for all aspects of daily operation, execution, performance and quality

Risks – reducing risk by incorporating the right controls

We empower benefits realisation management by:

  • Making sure that your change initiative is supported by a robust business case
  • Focusing on business outcomes from the start of the change initiative and how they will be achieved and measured
  • Incorporating comprehensive project, benefit, change and transition management activities throughout the change initiative, and
  • Matching suitable cost/benefit techniques to desired business outcomes.

Maximising the benefits realisation timeframe

Generally, there is a less than nine months to make sure that a project’s benefits are captured and integrated as part of an organisation's daily activities. You can maximise this timeframe by:

  • Focusing on benefits realisation tasks early in the project
  • Creating a Benefits Realisation Project Office for the post-implementation phase, and
  • Segmenting large complex projects into more manageable ones.

Contact us

Loreta Peci

Country Managing Partner, Tax and Legal Services, PwC Albania

Elvis Ziu

Advisory Leader, PwC Albania