Government / Public Sector

Governments, at all levels (international, national, state and local), around the world operate in an environment characterised by increased economic migration, changing demographics, diminishing natural resources, rising security concerns and a more demanding electorate.

At PricewaterhouseCoopers, we believe there are many ways governments can improve the efficiency and effectiveness of the way they evaluate, implement and monitor policy to deliver modern customer and citizen-centered services. At the same time, governments must strive to deliver these services more economically, providing the public with greater levels of accountability and transparency, and ensuring their activities are sustainable.

In Afghanistan major sector reform programmes are in progress at various levels of the government ministries and departments. The efforts in this regard could be clustered in following key areas:

  • Development and enactment of new laws and regulations
  • Reorganization of ministries and departments at both federal and provincial levels
  • Capacity building of existing staff members
  • Deployment of technological tools

How PricewaterhouseCoopers can assist you

At PricewaterhouseCoopers (PwC), we can help governments understand and respond to the challenges they face. We bring to every assignment a distinguished reputation for independence and objectivity and a demonstrated ability to build public trust and improve performance in markets, institutions, and organisations. Our approach to working with governments combines a broad understanding of local regulatory and economic conditions combined with the deep functional and process skills embedded in our international network of experts. With over 5,000 professionals in more than 50 countries providing services and advice to governments, PwC is a leading advisor in terms of the resources and capabilities we bring to the public sector.

Sustainable development requires the collaboration of Governments and donors in effective partnership with NGOs, civil society, and particularly the private sector.

PricewaterhouseCoopers, with its global network of locally owned and resourced organisations, is fully committed to development partnerships. We connect global knowledge and local experience, enabled by appropriate strategies and technology, to provide sustainable development solutions.
Government is without doubt the biggest sector PwC serves. PwC's work for government is important, interesting, and challenging. This is why we do it!

Knowledge is now as important as cash in the pursuit of successful development solutions. We bring expertise, experience and insight, as well as fresh perspectives, from around our global network - or around the corner - to development initiatives.

PwC approaches the government market at various levels, each level having different characteristics as they focus on different functions of government.

These are the international governmental organisations and funding agencies such as the European Union, Asian Development Bank, the World Bank and national bi-lateral agencies.

National government departments or ministries. The significant areas of expenditure – and opportunities for us - are typically Defence, Social Security (including pensions and unemployment), Tax and Treasury; and Justice and Police. Since there is only one of each type of national ministry in a country e.g. Defence, international knowledge sharing and experience is especially relevant for us.

Government responsibilities vary by country and may deliver some services which, in other countries, are a national responsibility. But a crucial aspect for PwC is that, while engagements may be smaller than those for national governments, they are replicable from one state to another within a country.

This level of government is closest to the citizen and therefore has a heavy emphasis on managing service delivery to the citizen. Typically local government responsibilities include Education, Social Services, Housing and in some counties utilities (e.g. power supply and waste management). Again engagements are smaller but replicable.

Other (e.g. Agency and Quasi-Government bodies)
These bodies are those which are linked to Government but managed at arms length to remove them from the political process. Examples of such bodies are research establishments, development agencies, arts organisations and environment agencies.

A number of common themes and business issues can be identified that all governments are facing. They are:

  • Cost pressures
  • Technology
  • Public pressure

To help develop our business and help our clients respond to the drivers for change identified above we have decided to focus on a number of international building blocks. These include leading edge thinking and approaches to issue resolution on the pressures facing Government.

They are:
  • E-government : the application of e-business to the business of government
  • ERP : the development of ERP solutions to enable more efficient and effective resource use, and more responsive service delivery.
  • Public/private sector partnerships : the appropriate use of the private sector partnerships by Government to leverage public sector resources and share risk.
  • BPO : the outsourcing of activities to the private sector.

To develop these building blocks and tailor our service offering for all levels of government, we are investing resources to extend our networks globally, share experience and best practice solutions and develop innovative solutions to our client’s business problems.