Operations integration

Download Operations integration

Effective approaches to integrating operations in mergers and acquisitions vary greatly from industry to industry, but a Golden Rule applies to them all: There shall be no risk of disruption in service to the customer. A key objective during operations integration is to preserve key customers and strategic vendors during the transition period, when rumors are rampant, employees are distracted, and competitors focus on trying to win business in a time of uncertainty.

This paper outlines critical steps that companies should consider in their efforts to capture deal value while working through operations integration challenges. It addresses specific and relevant issues for the Operations function by progressing through the PwC integration process steps of Setting the Course, Planning for and Executing Day One, and Designing and Maximizing the Future State.