|Business agility||A deliberate combination of standardization and flexibility that prepares
a company for change and allows it to proactively shift course with minimal disruption.
|Operationalizing agility||Creating a process that makes an enduring and responsive connection between strategy and operations so changes in one are reflected in the other.|
|Operational applications||Transactional applications such as enterprise resource planning (ERP), supply chain management (SCM), customer relationship management (CRM), and others that focus on efficiency by standardization of transactional processes.|
|Business management applications||An emerging class of applications that are closer to the influence of strategy and that focus on effectiveness of operations. By incorporating the capabilities to take advantage of unstructured or semi-structured information and processes, these will enable management of business.|
|Information mediation||A resource to connect operational and business management applications by enabling two key roles. One is to manage information semantics so applications can share and integrate information in a plug-and-play manner. The other is to operationalize the connection between strategy and operations to keep the respective applications in sync—changes in one are coordinated with changes in the other.|