Business agility A deliberate combination of standardization and flexibility that prepares
a company for change and allows it to proactively shift course with minimal disruption.
Operationalizing agility Creating a process that makes an enduring and responsive connection between strategy and operations so changes in one are reflected in the other.
Operational applications Transactional applications such as enterprise resource planning (ERP), supply chain management (SCM), customer relationship management (CRM), and others that focus on efficiency by standardization of transactional processes.
Business management applications An emerging class of applications that are closer to the influence of strategy and that focus on effectiveness of operations. By incorporating the capabilities to take advantage of unstructured or semi-structured information and processes, these will enable management of business.
Information mediation A resource to connect operational and business management applications by enabling two key roles. One is to manage information semantics so applications can share and integrate information in a plug-and-play manner. The other is to operationalize the connection between strategy and operations to keep the respective applications in sync—changes in one are coordinated with changes in the other.