Customer effectiveness: Advance your ability to win, keep and deepen relationships with your customers

April 2010
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Customer effectiveness: Advance your ability to win, keep and deepen relationships with your customers

At a glance

Our SAP Customer Effectiveness practice assists clients focused on SAP CRM assessments, proof of concepts, upgrades and large customer implementations.

Are your customers satisfied? How do you know?

These are often executive issues—particularly now. To address them, you need to show that you are proactively managing your customers’ experience. That you’re gaining actionable insight into their preferences and intentions. And that you’re continuously aligning this insight with your business objectives—especially as your strategy evolves.