Recent industry interruptions
Cyber events and natural disasters have sparked the need to develop more robust recovery plans.
Regulatory guidance now requires transparency into critical third-party resiliency. Third parties may include call centers, IT providers and back office services.
Being a resilient supplier/partner
Regulators and partners are seeking insight into resiliency plans to assure fund availability and portfolio integrity as well as their relative priority during crisis events.
Focus on enterprise-wide governance, risk management and compliance (GRC)
Organizations are increasingly focused on integrated risk and compliance management to reduce compliance cost and provide better risk insight.
Reduced tolerance for downtime
Customers demand 24/7 access to products and services. The new technology has high availability requirements to provide competitive and customized service offerings. Regulators' tolerance for critical system downtime is also diminishing.
Crisis management and social media
Quick identification and internal/external response to crisis events can protect and increase brand value.