How we helped a US medical technology company align its global SAP implementation to meet business expectations.
Several years into a complex global SAP implementation, a US medical technology company determined that the project was in trouble. Its costs had increased, its timeline had extended, and the functionality and performance of the solution was not meeting business expectations.
What we did:
A two-stage process identified weaknesses in both the early stages of the implementation and in stages yet to be completed. A review of the implementation to date identified process and control weaknesses and recommended improvements in several areas, including program governance and risk management, design validation, master data governance, resource management, training, and testing. Following mitigation of these risks, a quality and readiness assessment produced recommendations for improvements related to business acceptance testing, user training and business process readiness, cutover planning, master data migration, and go live.
- A tiered structure and communication plan was adopted to establish communication and ownership throughout global rollout.
- End-to-end testing was implemented for all documented business-critical processes.
- A quality assurance function was put in place to operate throughout the global rollout.
- Tools were developed to assist implementation groups with resource planning across all divisions.