Enterprise Systems solutions: optimizing value: PwC

Enterprise Systems Solutions

Our business solutions

As businesses implement strategic directives, run transformational programs and address day-to-day concerns, management is often too busy to assess whether they’re getting all they can from their systems. PwC’s Enterprise Systems Solutions team pushes past convention to identify opportunities that help you optimize your technologies, processes, and data, so you can win like no other.

Read our case studies:

How we helped a US medical technology company align its global SAP implementation to meet business expectations.

Several years into a complex global SAP implementation, a US medical technology company determined that the project was in trouble. Its costs had increased, its timeline had extended, and the functionality and performance of the solution was not meeting business expectations.

What we did:

A two-stage process identified weaknesses in both the early stages of the implementation and in stages yet to be completed. A review of the implementation to date identified process and control weaknesses and recommended improvements in several areas, including program governance and risk management, design validation, master data governance, resource management, training, and testing. Following mitigation of these risks, a quality and readiness assessment produced recommendations for improvements related to business acceptance testing, user training and business process readiness, cutover planning, master data migration, and go live.

The result:

  • A tiered structure and communication plan was adopted to establish communication and ownership throughout global rollout.
  • End-to-end testing was implemented for all documented business-critical processes.
  • A quality assurance function was put in place to operate throughout the global rollout.
  • Tools were developed to assist implementation groups with resource planning across all divisions.
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How we helped an automotive finance company respond to technology project risk and controls.

An automotive financial services company undertook an ambitious program to transform their internal systems. They wanted the technology to be highly configurable to help them gain scale and efficiencies, and support regulatory compliance obligations.

What we did:

PwC’s Enterprise Systems Solutions team used proprietary tools and processes to efficiently assess and support the client’s program in the most critical areas. An open dialogue was facilitated between the program team, senior leaders and chief executives. This work helped the client identify and manage risks associated with their transformational program to help keep the program on track to meet major milestones and objectives.

The result:

Based on objective and actionable findings provided for the company’s consideration, they were able to improve management of their program and address key risk areas related to this important transformational initiative. The company also gained transparency into the likelihood of program success and achieved close alignment between project teams and senior leaders at the company.

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How we helped a leading healthcare organization improve patient safety.

A major healthcare organization implemented the EPIC Electronic Health Record (EHR) system. The organization was replacing several legacy clinical systems across multiple hospitals and physicians’ practices. As part of this initiative, PwC was engaged to provide a risk perspective across the organization’s broad EHR system implementation.

What we did:

PwC’s Enterprise Systems Solutions practice helped to establish that potential risks were identified and that appropriate countermeasures were being considered as part of the configuration during the organization’s EHR implementation. In addition to financial, technology and compliance risks, key clinical risks were also a focus area. A multi-disciplinary team including clinical professionals—physicians, nurses, informaticists, and pharmacists, among others—worked with the organization to deliver clinical risk assurance services that address quality and patient safety risks and controls.

The result:

The organization has made improvements with their compliance and patient safety efforts. This supports the organization’s brand reputation which is critical in the new healthcare economy.

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How we helped turn around a hospital’s clinical transformation program.

A health system organization underwent a major clinical IT transformation, upgrading its Electronic Health Record (EHR) and lab systems with the vision of having an integrated clinical system. The program faced significant challenges such as missed deadlines, leadership changes, lack of program transparency for senior executives, and a lack of clarity around future processes and functionality.

What we did:

PwC’s Enterprise Systems Solutions team was engaged to help the organization get their transformational program on track. PwC conducted a deep dive assessment to evaluate the state of the project and developed a roadmap to meet the desired go-live date. The overall project was addressed across the lifecycle—from design to stabilization. PwC helped to provide transparency to the organization’s leadership group, and created an overall program risk mitigation strategy that included governance processes, scope management, schedule, and resources for the program. PwC also assisted the client with standardizing and defining critical clinical and business process decisions across their organization.

The result:

From facing significant program challenges prior to PwC’s involvement, the transformation program for the organization’s clinical systems became stabilized. Working with the client, PwC helped to establish system readiness through a thorough end-to-end testing process. Standardization across multiple locations is helping to drive efficiencies for clinical operations, and the implementation of numerous process improvements have helped to enhance patient safety and clinical quality. The organization was also prepared for business readiness through risk mitigation, training, and communications strategies.

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We’re here to help

Bob Clark
Bob Clark
Partner, Enterprise Systems Solutions, SAP GRC Global Leader
Tel: +1 (267) 330 2497
Connect with Bob on LinkedIn