Our business solutions
Automated solutions help businesses, but what is the optimal mix of manual and automated techniques for achieving the best business performance and return on investment? PwC's Robert Clark discusses the issue.
Companies are investing millions in enterprise business systems designed to streamline global business processes, support business strategy, reduce costs, and provide meaningful real-time or near real-time reporting. However, industry data shows that a good number of these large-scale technology implementations fail to deliver their promised benefits – often because controls and compliance requirements haven’t been baked into the transformational program. Companies are left holding the bill for massive IT investments, but with little or nothing to show in terms of heightened efficiencies, automation, and improved decision data.
These types of implementation failures are all too common, and add to the rising risks of an ever more complex technology landscape. Gone are the days of a single ERP running the business. Today’s technology systems are true ecosystems, often combining in-house, cloud, and Software as a Service (SaaS) models, frequently from multiple vendors, to meet business demands for best-in-class solutions.
This approach can drive down costs and allow greater flexibility as companies change via merger, acquisition, divestiture, or restructuring – but it also introduces complexity, with diverse, interconnected systems needing to find ways of talking to each other to support the enterprise. Companies need a deep understanding of how these systems interact, where their transactions and data reside within their IT ecosystem, and how they can most effectively manage security and protect sensitive data.
A holistic, integrated view of the IT ecosystem to build confidence at every turn
“An integral part of managing in today’s complex IT ecosystems requires an end-to-end view of how each system works individually and holistically to enable the business.” – Bob Clark, Enterprise Systems Solutions Leader
This is where PwC’s Enterprise Systems Solutions team comes in, bringing leading-edge systems, software, and controls expertise to help you drive effective technology implementations and ongoing operational efficiencies. Drawing on our experience supporting hundreds of companies across industries, our team helps you to fully leverage your ERP technologies for higher return on investment, mitigating your risks while streamlining your processes and finding new opportunities at the crossroads of cross-platform systems interaction.
Maximizing return on transformational programs and technologies to keep you a step ahead of uncertainty
Enterprise Systems Solutions’ professionals have specialized skills in systems such as Salesforce, SAP, Workday, Oracle, JD Edwards, Hyperion, EPIC, Cerner, and more. But we see technology implementations as more than simply large-scale IT projects. Instead, we assess your existing processes through a business lens, crafting an approach with the optimal mix of automation and manual techniques to help you manage information and transactions more effectively, from initiation through reporting. We can help you to:
PwC’s Enterprise Systems Solutions practice brings the perspective to help you implement the transformational programs and technologies that drive business performance. By increasing the business value of your IT systems investments, we can enable you to realize improvements in efficiency, productivity, and profitability, and give you the tools you need to capitalize on risk and thrive on change.
Several years into a complex global SAP implementation, a US medical technology company determined that the project was in trouble. Its costs had increased, its timeline had extended, and the functionality and performance of the solution was not meeting business expectations.
What we did:
A two-stage process identified weaknesses in both the early stages of the implementation and in stages yet to be completed. A review of the implementation to date identified process and control weaknesses and recommended improvements in several areas, including program governance and risk management, design validation, master data governance, resource management, training, and testing. Following mitigation of these risks, a quality and readiness assessment produced recommendations for improvements related to business acceptance testing, user training and business process readiness, cutover planning, master data migration, and go live.
An automotive financial services company undertook an ambitious program to transform their internal systems. They wanted the technology to be highly configurable to help them gain scale and efficiencies, and support regulatory compliance obligations.
What we did:
PwC’s Enterprise Systems Solutions team used proprietary tools and processes to efficiently assess and support the client’s program in the most critical areas. An open dialogue was facilitated between the program team, senior leaders and chief executives. This work helped the client identify and manage risks associated with their transformational program to help keep the program on track to meet major milestones and objectives.
Based on objective and actionable findings provided for the company’s consideration, they were able to improve management of their program and address key risk areas related to this important transformational initiative. The company also gained transparency into the likelihood of program success and achieved close alignment between project teams and senior leaders at the company.
A major healthcare organization implemented the EPIC Electronic Health Record (EHR) system. The organization was replacing several legacy clinical systems across multiple hospitals and physicians’ practices. As part of this initiative, PwC was engaged to provide a risk perspective across the organization’s broad EHR system implementation.
What we did:
PwC’s Enterprise Systems Solutions practice helped to establish that potential risks were identified and that appropriate countermeasures were being considered as part of the configuration during the organization’s EHR implementation. In addition to financial, technology and compliance risks, key clinical risks were also a focus area. A multi-disciplinary team including clinical professionals—physicians, nurses, informaticists, and pharmacists, among others—worked with the organization to deliver clinical risk assurance services that address quality and patient safety risks and controls.
The organization has made improvements with their compliance and patient safety efforts. This supports the organization’s brand reputation which is critical in the new healthcare economy.
A health system organization underwent a major clinical IT transformation, upgrading its Electronic Health Record (EHR) and lab systems with the vision of having an integrated clinical system. The program faced significant challenges such as missed deadlines, leadership changes, lack of program transparency for senior executives, and a lack of clarity around future processes and functionality.
What we did:
PwC’s Enterprise Systems Solutions team was engaged to help the organization get their transformational program on track. PwC conducted a deep dive assessment to evaluate the state of the project and developed a roadmap to meet the desired go-live date. The overall project was addressed across the lifecycle—from design to stabilization. PwC helped to provide transparency to the organization’s leadership group, and created an overall program risk mitigation strategy that included governance processes, scope management, schedule, and resources for the program. PwC also assisted the client with standardizing and defining critical clinical and business process decisions across their organization.
From facing significant program challenges prior to PwC’s involvement, the transformation program for the organization’s clinical systems became stabilized. Working with the client, PwC helped to establish system readiness through a thorough end-to-end testing process. Standardization across multiple locations is helping to drive efficiencies for clinical operations, and the implementation of numerous process improvements have helped to enhance patient safety and clinical quality. The organization was also prepared for business readiness through risk mitigation, training, and communications strategies.