US retail & consumer publications

Featured publications

Brands: What’s in a name? This publication provides important guidance for consumer products companies to consider when planning a brand-rich transaction. It explains how keeping a careful eye on the valuation and purchase accounting issues can provide better insight into the potential accretive or dilutive impact of a deal, help improve and streamline post-deal accounting and even reduce the risk of impairment in some cases.

Demystifying the online shopper: 10 myths of multichannel retailing While digital technology continues to reshape the way companies and consumers interact, social media is not replacing the in-store shopping experience. This report, which presents the survey findings of more than 11,000 shoppers globally, debunks the conventional wisdom about online consumer behavior and helps companies better measure their approach to multichannel retailing.

US Retail & Consumer M&A insights: 2012 year in review and 2013 outlook Deal activity in the R&C sector has been positive compared to 2011, particularly amongst larger multi-billion dollar deals. Consumer sentiment has been improving and approached the highest levels seen since 2008, contributing to positive underlying business performance and willingness of R&C companies to invest.

Experience Radar 2013: Lessons from the US grocery industry With today’s shopper armed with mobile apps and virtual offers, depends on just the right blend of self-service and helpful staff, and is increasingly immersed in an interactive environment, understanding grocery shopper values sets the gold standard for customer experience across all industries.

US Retail and Consumer mergers and acquisitions: Third quarter 2012 Deal activity in the Retail and Consumer industry sector declined from recent highs. R&C companies continue to divest or spin off non-core operations and low growth businesses. Outbound cross border activity increased for US companies seeking growth markets.

Global State of Information Security® Survey (GISS): Retail and consumer responses While tight budgets have forestalled updates to Security programs, many Retail & Consumer Products (R&C) respondents are confident they’re winning the game. But the rules—and the players—have changed. With 1,196 US respondents, this brief R&C Insights document covers industry specific results of the Global State of Information Security® Survey 2013.

Retailing 2020: Winning in a polarized world Retailing 2020: Winning in a polarized world identifies economic drivers that will shape the future US retail landscape and success factors winning retailers and suppliers will likely need to manage to drive growth in the retail landscape of 2020.

2012 Financial Performance Report: Profitable growth: Driving the demand chain The Financial Performance Report from PwC and the Grocery Manufacturers Association provides benchmarking information for more than 100 food and beverage product manufacturers, over 60 retailers, and gives insights on the demand chain where future investment will be needed.

Customers take control The conventional high street store is at risk: with over half (53%) of global internet shoppers expecting to spend more online in the future and consumers becoming increasingly sophisticated, retailers need to act now to close the gap. Our survey of over 7,ooo online shoppers in seven countries, shows a remarkably consistent picture across the world, with internet shopping becoming an integral part of day-to-day behavior.

Customer service transformation: A risk-balanced approach Retail and consumer companies have reduced costs in many ways to remain competitive which could cause customer service risks and loss of customer connectivity, sacrificing brand equity to reduce costs. Leading organizations look for innovative customer service strategies that provide savings and reduce customer risk.

Understanding how US online shoppers are reshaping the retail experience With the ability to shop anywhere at any time with any device, consumers are demanding excellence and consistency at every turn and are challenging retailers and brands to keep up with their multichannel shopping behaviors. This report analyzes US online shopping and multichannel trends and compares US shoppers to others in digital shopping preferences and habits.

The Impact of "Deal of the Day" Offers on Retail & Consumer Products Companies The Deal Coupon industry has grown significantly in recent years, especially with the growth of mobile on-line access. On-line Deal Coupons have become a popular marketing tool to attract consumers and sell goods and services. R&C companies should be aware of potential accounting, tax and business considerations when transacting business via Deal Companies.

Emerging technologies, emerging risks: Retail & consumer industry internal audit and compliance & ethics roundtable Major themes from the Retail & consumer internal audit and ethics & compliance roundtable included how audit and compliance professionals can address risks from the changing regulatory and technology landscape, how these functions are adapting to today's business complexity and how audit and compliance functions are rising to these challenges.

The new retail reality Sustainable business practices will lead to the emergence of a more highly developed reverse channel and better business growth. The changes promise operational excellence and global expansion. This document highlights the new changes in the retail industry and alteration of business models.

The best of both worlds: Strategies for a high-service, low-cost supply chain In order to implement changes, the old traditional supply chain model has to be modified. Most consumer product and retail companies have redesigned their product flow from suppliers to customers, implemented various supply chain management strategies and reduced the expenses of logistics and distribution. This document focuses on two important needs of the retail industry today-- increasingly demanding customers and reducing expenses.

2011 financial performance report: Thriving in a connected world The digital transformation underway is empowering consumers and enabling consumer packaged goods (CPG) companies and retailers to manage the enterprise more effectively and efficiently in order to drive growth. This report, developed jointly with the Grocery Manufacturers Association (GMA), explores the digital shopping future currently unfolding and how companies can maximize multichannel growth, the impact of business mobility on individual and corporate productivity, and the importance of retailer/supplier collaboration.

The new consumer behavior paradigm: Permanent or fleeting? The economic shocks of the past two years have created greater urgency for retailers and their suppliers to understand and respond to the new marketplace realities—not the least of which is the fact that the recession has changed shopping behavior.

---

From vulnerable to valuable: How integrity can transform a supply chain
This PwC publication examines how during economic downturns companies should invest in enhancing the integrity of their supply chains , in a manner which balances operational objectives with reputational risks. This requires developing "leading risk indicators" in addition to the typical Key Performance Indicators (KPIs), in order to measure supply chain performance.

Retailing 2015: New frontiers
This US retail industry sector practice publication highlights the accelerating pace of change expected fro the retail industry through 2015, and the prospects for the future retail market place.

Retail & consumer products quickbriefs
Timely news on industry accounting, operational and tax issues

• Advisory issues
• Tax issues

Retail & consumer worlds
This quarterly international newsletter provides insights on current issues and trends impacting the retail & consumer industry.

 

• Retail & consumer products
• Issues
• Case studies
• Publications