US retail & consumer publications

Featured publications


Customer service transformation: A risk-balanced approach
Retail and consumer companies have reduced costs in many ways to remain competitive which could cause customer service risks and loss of customer connectivity, sacrificing brand equity to reduce costs. Leading organizations look for innovative customer service strategies that provide savings and reduce customer risk.
 
Understanding how US online shoppers are reshaping the retail experience
With the ability to shop anywhere at any time with any device, consumers are demanding excellence and consistency at every turn and are challenging retailers and brands to keep up with their multichannel shopping behaviors. This report analyzes US online shopping and multichannel trends and compares US shoppers to others in digital shopping preferences and habits.
 
The Impact of "Deal of the Day" Offers on Retail & Consumer Products Companies
The Deal Coupon industry has grown significantly in recent years, especially with the growth of mobile on-line access. On-line Deal Coupons have become a popular marketing tool to attract consumers and sell goods and services. R&C companies should be aware of potential accounting, tax and business considerations when transacting business via Deal Companies.
 

Confidence and progress: 2012 Global State of Information Security Survey: retail & consumer results
As the global economy stalls and information security threats such as cyber crime and advanced persistent threats cloud the horizon, many retail and consumer (R&C) industry executives see sunshine and clear skies overhead. Despite the uncertain forecast, PwC's 2012 Global State of Information Security Survey® (GISS) revealed that the vast majority of R&C executives are confident in the effectiveness of their information security practices. This R&C Insights piece dives into the industry specific results of the 2012 GISS.
 

Emerging technologies, emerging risks: Retail & consumer industry internal audit and compliance & ethics roundtable
Major themes from the Retail & consumer internal audit and ethics & compliance roundtable included how audit and compliance professionals can address risks from the changing regulatory and technology landscape, how these functions are adapting to today's business complexity and how audit and compliance functions are rising to these challenges.
 

The new retail reality
Sustainable business practices will lead to the emergence of a more highly developed reverse channel and better business growth. The changes promise operational excellence and global expansion. This document highlights the new changes in the retail industry and alteration of business models.
 

The best of both worlds: Strategies for a high-service, low-cost supply chain
In order to implement changes, the old traditional supply chain model has to be modified. Most consumer product and retail companies have redesigned their product flow from suppliers to customers, implemented various supply chain management strategies and reduced the expenses of logistics and distribution. This document focuses on two important needs of the retail industry today-- increasingly demanding customers and reducing expenses.
 

PwC 2011 financial performance report: Thriving in a connected world 2011 financial performance report: Thriving in a connected world
The digital transformation underway is empowering consumers and enabling consumer packaged goods (CPG) companies and retailers to manage the enterprise more effectively and efficiently in order to drive growth. This report, developed jointly with the Grocery Manufacturers Association (GMA), explores the digital shopping future currently unfolding and how companies can maximize multichannel growth, the impact of business mobility on individual and corporate productivity, and the importance of retailer/supplier collaboration.
 

The New Consumer Behavior Paradigm: Permanent or Fleeting? The new consumer behavior paradigm: Permanent or fleeting?
The economic shocks of the past two years have created greater urgency for retailers and their suppliers to understand and respond to the new marketplace realities—not the least of which is the fact that the recession has changed shopping behavior.


From vulnerable to valuable: How integrity can transform a supply chain
This PwC publication examines how during economic downturns companies should invest in enhancing the integrity of their supply chains , in a manner which balances operational objectives with reputational risks. This requires developing "leading risk indicators" in addition to the typical Key Performance Indicators (KPIs), in order to measure supply chain performance.

Retailing 2015: New frontiers
This US retail industry sector practice publication highlights the accelerating pace of change expected fro the retail industry through 2015, and the prospects for the future retail market place.

Retail & consumer products quickbriefs
Timely news on industry accounting, operational and tax issues Retail & consumer worlds
This quarterly international newsletter provides insights on current issues and trends impacting the retail & consumer industry.