Case study: Regulations compliance and process improvement

The client’s challenge

New and emerging regulations on traceability of food products; different regulations in different territories, corporate roles & responsibilities, shared services; changing client business model, enterprise boundaries, inventory of regulatory compliance requirements & industry standards & company commitments, external reporting and public relations.

PwC’s solution

PwC reviewed aspects of the corporate management system for Environmental and Food Safety for a global, vertically-integrated branded food company. We interviewed corporate business unit managers to assess roles and responsibilities, and internal and external communications for routine and non-routine situations. We identified strengths and weaknesses. We identified business risks from gaps in roles, responsibilities, and communications. We also identified business opportunities for the client in the area of external reporting and communications.

The impact on the client’s business

The client was able to understand the different needs and impacts of Environmental and Food Safety, and the need for appropriate resource requirements in these distinct areas. The client was able to modify reporting relationships and to fill specific resource gaps that posed business risks in the areas of Environmental and Food Safety. The client also understood the nature of forfeited business and competitive value from lack of focus on external communications and reporting of their internal efforts around Environmental and Food Safety.