Recent Exchanges

Each year, the Exchange hosts a Spring and Fall summit that brings together C-level executives across multiple industries. We also host periodic visits to MIT's Media Lab and other innovation-inspiring venues.

Past events:

How's that customer-centric thing working for you? September 13-16, 2014

The Exchange
The Cloister
Sea Island, GA

When is the last time you reimagined your product or service? According to PwC’s 17th Annual Global CEO Survey, more than half of CEOs said they are revamping their customer strategies. Are you ready for the coming competition? At this Exchange, we heard from bold innovators who have launched new products and services with empathetic imagination and inventive execution. We also heard from creative practitioners who have created fascinating new customer experiences using digital analytics, simulation and other techniques of discover and service. The Exchange community helps you think differently about how you approach your customers and how you align your organization to serve their needs now and in the future.

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Event recap

The EMEA Exchange: Future proofing your businessApril 3-4, 2014

The Exchange
The Grove Hotel
Hertfordshire, UK

The EMEA Exchange brought together a community of business and technology leaders to exchange information, innovation and ideas on 3 and 4 April 2014. The EMEA Exchange gave participants the context and the network to fully explore the issues facing the C-suite. Click here to go to the EMEA Exchange site.

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Event recap

Business model innovation: Lessons from entrepreneurial companies and billionairesMarch 1-4, 2014

The Exchange
The Inn at Spanish Bay
Pebble Beach, CA

Our research shows that established organizations are increasingly innovating their core business models to boost competitiveness and growth. At this Exchange, we examined the megatrends transforming the business landscape and the disruptive business models companies are developing to capture value in this new environment. Our conversations drew on PwC’s landmark study about self-made billionaires who brought ideas and resources together in a new way to create substantial value, and we discussed what this means for corporations. We also looked at examples of entrepreneurial companies—established firms that reinvented the way they do business or adopted new business models through serial acquisitions—and startups that began from scratch.

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Event recap

A visit to the MIT Media LabNovember 20, 2013

The Exchange
Massachusetts Institute of Technology - Media Lab
Cambridge, MA

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Event recap

The future of mobilityOctober 5-8, 2013

At this Exchange, we explored what the future of mobility means across four business ecosystems—automotive, healthcare, financial services, and telecom. The aim was to help you think through how you'll need to redesign your business and your business model to compete and remain relevant in the age of mobility.

The Exchange
St. Regis Monarch Beach
Dana Point, CA

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Event recap

Sharpening the edge: The edge-based organization and
the future of sales and service
March 2-5, 2013

At this Exchange, we discussed how you can create the agile sales and service organization, one that capitalizes on emerging technologies like social, mobile, analytics and cloud, to connect in a more meaningful way with customers. These technologies enable the agile organization with real-time status, knowledge, notifications, collaboration tools and visuals.

The Exchange
Ritz-Carlton Naples Golf Resort
Naples, FL

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Event recap

Related thought leadership
10Minutes on building the customer-centered organization
16th Annual Global CEO Survey – Social media: Share smartly
Big data: A new way to think about data—and a new way of doing business
Customer experience in healthcare: The moment of truth
Customer impact: Growth comes with knowing your customer
PwC's Experience Radar
Transforming customer experience and brand engagement
 

The innovation operating modelOctober 6-9, 2012

At this Exchange, we discussed the technologies and trends that are enabling disruption of industries, and effective operating models for innovation that drive growth and minimize risk.
The Exchange
The Resort at Pelican Hill
Newport Coast, CA

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Event recap

Calit2 - The NEW infrastructure for the
global company
June 13-14, 2012

The Exchange
We visited to the California Institute for Telecommunications and Information Technology (Calit2), University of California, San Diego La Jolla, CA

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Event agenda

The consumerization of everythingMarch 3-6, 2012

At this Exchange, we examined the significant ways consumers are changing their behaviors, attitudes, and expectations — as well as the ways to reach them.
The Exchange

The Ritz-Carlton Amelia Island
Amelia Island, FL

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Event agenda
Sviokla presentation - Exchange ideas
D'Alessandro presentation - The new customer experience
Speaker profiles

MIT Media Lab - The unforeseen benefits
of accidental innovation
November 15-16, 2011

We visited to the various research areas of the MIT Media Lab, and discussed the different programs.
The Exchange

Massachusetts Institute of Technology Media Lab
Cambridge, MA

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MIT visit recap
MIT Media Lab agenda

The new science of management in a
changing worldOctober 1-4, 2011

We exchanged ideas on how leading firms plan and execute in this rapidly changing, uncertain world.
The Exchange

Ritz-Carlton Dove Mountain
Marana, AZ

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Event agenda
Sviokla presentation
D'Alessandro presentation

Reinventing InnovationMarch 5-8, 2011

We discussed how you can compete in new environments and enhance the skills your company needs to promote creativity and innovation.
The Exchange

The Sanctuary, Kiawah Island
Kiawah Island, SC

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Event agenda
Sviokla presentation