Financial Services Institute (FSI)

The Institute brings you decision intelligence and trend analysis in all financial services sectors including banking and capital markets, insurance, and asset management. FS Viewpoints offers real-time reporting and commentary on current issues affecting the industry.

Innovation and technology

An ounce of prevention: Why financial institutions need automated testing

Need a reliable way to prevent costly—and potentially catastrophic—software errors? Try automating functional testing.

Operations

A flex-able future: Integrating flexibility at financial institutions

The demand for flexibility in the workplace is rising. Find out how to implement flexibility at your financial institution.

Innovation and technology

Great by governance: Improve IT performance and value while managing risk

How you can turn your IT governance program from a compliance obligation to a business enabler? Read more to find out.

Operations

Cure for the common culture: How to build a healthy risk culture

What does it take to build a sustainable risk-resistant culture? We surveyed global banking leaders to find out.

Innovation and technology

Threat smart: Building a cyber resilient financial institution

Cyber risk is more than an IT issue; it’s a business issue. Find out how to build a cyber resilient organization.

Innovation and technology

Closer to fine: Separating data privacy from information security

Who’s in charge of privacy? Why financial institutions should create a separate information privacy organization.

Operations

Claim to fame: Positioning the claims function for operational excellence

Improving the insurance customer experience starts with improving the claims process – find out why.

Operations

Playing for keeps: How insurers can win customers, one at a time

Carriers have long focused on products, not customers. How can they create brand-defining customer experiences?

Operations

The Goldilocks syndrome: Tailoring packaged software so it’s just right

How to make the right customization and configuration decisions so your software can deliver the results you want.

Operations

The future ain’t what it used to be: Why tier one investment banks need fundamental operating model changes

Investment banks today have their backs against the wall with cost and regulatory pressures. Read on to learn how shifting operating models can be the game-changing key to success.

Operations

Breaking the rules: Achieving breakthrough innovation in financial services

Financial institutions can no longer grow through cost cutting and reengineering alone. Read on to learn how breakthrough innovation can help leading organizations gain a competitive advantage.

Operations

Workforce of the future: How strategic workforce planning can help financial institutions today, tomorrow, and beyond

Top-performing teams don’t happen by accident; they’re built to support an organization’s strategy and culture. Do you have the people who can make your strategy happen?

Operations

Turning frowns upside down: How financial institutions can transform complaints into a competitive advantage

When things go wrong, word travels fast. But, if financial institutions resolve the issue quickly, customers tend to stay. A strong complaint management program is key.

Operations

The art of letting go: Middle- and back-office right-sourcing options for insurance investment management

Insurers can transform their investment management middle- and back-office functions to gain a competitive advantage. Which right-sourcing approach will work for you?

Operations

Making the middle office top of mind: Transforming the asset management middle office to a bottom-line contributor

Leading asset managers are rethinking the middle-office function and using right-sourcing to cut costs and bolster revenue.

Operations

Making a statement: Transforming insurance billing to gain a competitive edge

Leading insurers approach the billing process strategically, viewing it as an opportunity to improve the customer experience and build loyalty.

Risk

Hope for the best, plan for the worst: A survey of financial institution preparedness

Turbulence and risk lie ahead in the eurozone. Leading firms are geared for a crisis, but planning gaps still exist. Our recent survey asked leaders around the world about survival strategies. Get insight here.

Innovation and technology

Where have you been all my life? How the financial services industry can unlock the value in Big Data

Big Data is a big deal. New software tools allow Big Data to be processed in real time for accelerated roadmaps to growth. Do you have the keys to unlock true potential?

Significant others: How financial institutions can effectively manage the risks of third-party relationships

Are third parties more trouble than they're worth? For financial institutions, it's a multibillion-dollar question. Get compliance insights here.

Regulation

Let’s make a difference: Managing compliance and operational risk in the new environment

Compliance has been around since the first loan application was signed. But compliance expectations are on a collision course with banks' capabilities. Get answers here.

Talent

The right stuff: How financial services institutions can use talent assessments to improve returns on human capital

Talent's tight in the financial services industry. Is your firm ready to implement strategic talent decisions to fill the gaps and meet business goals?

Innovation and technology

Clouds in the forecast: Cloud—a necessary component of data center consolidation and IT agility

Accelerated product rollouts? Tablets and smartphones? Expanding regulations? See how cloud can help you keep up with changing business needs and lower support costs.

Operations

It takes two to tango: Managing technology risk is now a business priority

Does your IT risk management function exist solely to pass the exams? See how IT risk management can help provide strategic business value.

Innovation and technology

The price isn't right: How to better understand your IT investment and get more out of it

Insurers spend a fortune on IT but have trouble measuring the value they get from their investment. Isn't it time to know?

Operations

May the distribution forces be with you: Developing the right P&C insurance distribution strategies for international markets

Distribution can offer insurers a more secure path to sustainable competitive differentiation because it directly strengthens customer relationships.

Innovation and technology

Simplicity is the ultimate sophistication: How life insurers can streamline incentive compensation for their producers

Life insurance carriers should reduce the overall number of plans offered before replacing the underlying systems supporting incentive compensation. Without simplification before system transformation, carriers will re-platform legacy problems and miss out on many possible benefits.

Innovation and technology

Eyes on the prize: Implementing fast, flexible policy administration systems in the P&C insurance sector

How are small to mid-size carriers using policy administration to leapfrog larger, better-funded competitors? Learn how to use strategic investment to get ahead.

Innovation and technology

Life insurance is “sold” and not “bought” – for how long? A perspective on direct-to-consumer life insurance

As a life insurance company, are you prepared to keep up with changing consumer buying and behaviors? Direct distribution is the key.

Operations

Fortune favors choice, not chance: How wealth management firms can pave the way to growth in new and emerging markets

Shifting demographics present potential new sources of growth for wealth management firms. Firms' success will depend on developing the right strategy for each market.

Operations

Love them or lose them: Why becoming a “top provider” is an all or nothing game with your top clients

Profit margins are hurting amid regulation, industry consolidation, stagnant economic growth, and risk aversion. How are firms strategically earning consumer trust?

Operations

An unsettled world: The changing world of cash equities and fixed income and how it is impacting asset managers and their service providers

To adjust to the new market realities, asset managers are aggressively pushing to change their business models. Find out more by reading this report.

Innovation and technology

Rebooting the branch: Reinventing branch banking in a multi-channel, global environment

The digital consumer and the high cost of infrastructure have branch strategy in flux. Learn how leading banks are strategically responding to market changes.

Strategy and growth

Recipe for success: How financial institutions can forge a sustainable path for mass-affluent customers

Learn how leading financial institutions are stepping away from product pushing and meeting the individual needs of the mass affluent customer segment.

Governance

From good to growth: Why institutionalizing hedge funds creates value for owners and investors

Hedge funds are looking for ways to boost fund value, increase ROI, and ensure sustainability – and they're going to need a more formal infrastructure in place to do it.

Innovation and technology

Game on: How information is changing the rules of insurance

You want to differentiate your insurance business from that of your competitors; the key is the way you gather, manage, and use data.

Governance

Too important to fail: Insurance company enterprise risk and capital management capabilities

How insurers can evaluate and adapt their risk-management capabilities as part of an overall competitive strategy.

Strategy and growth

Success through excess: How property and casualty insurers are boosting profits by entering the excess and surplus market

It's harder than ever to win market share in standard lines. Learn how the excess and surplus market can help you turn a profit in today's tough environment.

Operations

Missing the forest for the trees? Adapting underwriting intensity to boost insurance property and casualty sales

A conventional P&C insurance underwriting approach is not as effective as a targeted sales-oriented method for improving submission rates and increasing sales.

Governance

A matter of trust: Managing individual conflicts of interest for financial institutions

Financial institutions should develop an individual conflict-of-interest management process based on governance and organization, policies and procedures, analytics and reporting, and technology and data.

Strategy and growth

Deal or no deal: Methods, processes, and models for the new M&A environment

Consolidation will continue to affect profitability and drive the need for scale – with significant economic risk. Read on to learn about an alternative view of value.

Governance

The enormity of uniformity: How insurers can incorporate global rules and trends into local compliance

The cost of non-compliance is high. Are you on top of the global insurance regulatory environment and what it means – even if your firm doesn't operate internationally?

Operations

The revenue is not coming back: It’s time to manage costs differently

Financial institutions can't grow their way out of their problems any more. In response, leaders are rethinking the way they manage costs.

Strategy and growth

Grow a tree for ten years; grow men for a hundred: How private banks can nurture human talent to prosper in China

Demand for private banking is on the rise in China. Where will China's private banks find the talent they need to keep growing in the future?

Operations

Ending the endless reorganization: Building an adaptable operating model

Restructuring, regulatory reform, globalization, and varying consumer demands. They all mean financial institutions need flexible operating models to react fast.

Innovation and technology

Gaps in the Apps: Why the Traditional Security Lifecycle No Longer Works

Banks' security measures haven't kept pace with the growth of mobile banking. How can banks stay in the app game while guarding against financial and reputational risk?

Innovation and technology

If They're Happy, Do You Know It? The CIO's Agenda in Improving Customer Centricity at Financial Institutions

Insurance consumers want bundled products, customization, 24/7 access, and consistent interaction. Is your IT function up to the techno-task? Read on for key insights.

Operations

The Price of Success: Aligning Pricing with the Customer Value Proposition

It's time to trade traditional pricing for a data-based approach that reflects consumer needs, preferences, behaviors, purchasing patterns, and price sensitivity.

Operations

Lean Forward or Fall Back: How Applying Lean Principles Can Improve the Finance Function

Accounting, regulatory, and management challenges press finance leaders to boost information quality. How can you cut costs and improve efficiency? Read on.

Operations

Look Before You Leap: Analyze Customer and Business Impact Carefully Before Implementing Product Changes

New regulations are forcing financial institutions to rethink their customer and product portfolios. Banks have a unique opportunity to modify their approaches.

Operations

Projects Without Borders: It's All About the Execution

How can financial institutions effectively manage large global initiatives?

Innovation and technology

Time for an Upgrade: Five Things You Need to Know to Make Your Commercial Lending Transformation a Success

As they start their commercial lending transformation, banks may invest a lot into application features and functionality when they should focus on data strategy.

Regulation

The Road to Swap Dealer Registration: Preparing for Swap Dealer Registration Under the Dodd-Frank Act of 2010

How can registered swap dealers remain in compliance? How can industry participants address swap dealer registration? Read on to learn more.

Operations

When Cash Isn't King: Driving Deposit Value in a World of Excess Liquidity

In a world of excess liquidity, how can banks differentiate and target specific deposit types to support balance sheet and margin objectives?

Innovation and technology

Dialing up a Storm: How Mobile Payments Will Create the Most Significant Revenue Opportunities of the Decade for Financial Institutions

With more than $20 billion in play, who will be the winner in the emerging mobile phone payments space? Here's a look at the market dynamics.

Strategy and growth

The Sprint for the Global Footprint: How Insurers can Build a Profitable Growth Strategy through International Expansion

Slow growth in developed markets has insurers going global. But how can they gauge the market and develop a growth strategy that suits them? Read on for some ideas.

Operations

It's Harder Than You Think: The New Reality for Managing Risk and Valuation of OTC Derivatives

The changing landscape in over-the-counter (OTC) derivatives landscape is rocky. Smooth the way with an integrated response to the challenges. Here's how.

Innovation and technology

Disconnected: Why Fixing the Business/IT Divide Now is the Key to Survival

Is your firm one of the many that's dealing with disconnects between IT and the business? Read on to see what you can do to bridge the divide.

Innovation and technology

Fire, ready aim: Don't miss the point of a policy administration transformation

Facing a Policy Administration System (PAS) transformation? Learn how to avoid the traps that cause many programs to get off course.

Governance

Under the Table, On the Radar: Improving Anti-corruption Compliance for Financial Services Institutions

An intense global anti-corruption movement begs the question: How are leading financial firms reassessing risks and tackling regulatory challenges from the C-suite down?

Operations

A View from the Top: Credit Risk Management Dashboard Reporting for Financial Institutions

When it comes to credit risk management, it's all about the right hand knowing what the left hand is doing. We'll show you ways to get an institutional view.

Regulation

Avoiding the Headlines: How Financial Services Firms Can Implement Programs to Prevent Insider Trading

For financial services firms, the consequences of an employee, officer, or director being accused of insider trading can be highly damaging. Learn how to review programs and controls to protect your business.

Operations

Spring Ahead or Fall Behind: Creating a Market-Ready ETF Operating Model

How do leading asset managers and financial services providers enhance their exchange-traded fund operating models to meet market demand? We'll show you here.

Innovation and technology

Rebooting Your IT Strategy: Using IT to Accelerate Your Business

How are financial services firm CIOs tapping IT organizations to build benefits and cue-up competitive advantage? We'll show you how here and now.

Operations

Getting to Know You: Building a Customer-Centric Business Model for Retail Banks

Do you know what it takes to evolve into a more customer-centric enterprise? We'll show you how leading firms have cracked the code at critical times. You can, too.

Operations

When the Growing Gets Tough: How Retail Banks Can Thrive in a Disruptive, Mobile Regulated World

Today, people mean more than products. We provide strategies that can help financial firms pivot their position to build customer loyalty and capture market share.

Governance

Too Good to Fail: Defining the New Gold Standard for Risk Management in Financial Services

These days, change is the name of the game. The need to stay on top of threats and to govern and manage risk evolves on an ongoing basis. Pan here for gold standards.

Operations

Breaking the Ice: Using Transparency to Thaw the Securitization Market

As securitization rocketed onto the global capital markets scene, its rapid rise was then compromised by too much too soon. Get some tips for how to restore lost faith.

Governance

Risky Business: Why Managing the Risks of Evolving Business Models Is the Key to Avoiding the Next Financial Crisis

Our post-financial crisis risk management reviews at some of the world’s top financial firms yield insightful lessons that can help you meet risk management challenges.

Operations

Orchestrating Mortgage Lending Using Business Process Management

Lenders need sophisticated operational capabilities to meet current regulatory demands; business process management (BPM) can offer key benefits.

Operations

Breaking the Cycle: The Case for Eliminating the Budget

Fed up with budgeting and planning processes that fall short of the mark? You're not alone. Here's a better way to forecast and plan.

Regulation

The New Basel III Framework: Navigating Changes in Bank Capital Management

New rules: This publication provides a lesson in how staying ahead of the pack means adjusting proactively to change—ahead of the curve and the competition.

Operations

In the cards: Preserving Profitability in a post-CARD world

When Credit Card Accountability, Responsibility, and Disclosure emerged from the ashes of the financial crisis, leading firms flexed to cope. Click for star strategies.

Operations

Navigating risk in the high-frequency trading environment

How can quantitatively driven asset managers protect themselves and keep investors in the know? The right governance and control environment is key. See how it's done.

Operations

After the Storm: Realigning hedge funds and prime brokers in the post-financial-crisis marketplace

How can hedge funds and prime brokers survive and thrive in a post-credit crisis world, where regulations rule and customers clamor for clarity? Get insight here.

Operations

Boston, Bangalore, Beijing, Budapest, or Buffalo: The United States as a low-cost location and the implications for financial institutions

Born in the USA? It could come to that as the United States emerges with greater allure as a potential low-cost sourcing destination..

Rogue trading: How to successfully manage this risk: PwC

Rogue trading been a problem since the beginning of organized trading but it can be managed in an acceptable manner similar to other types of risks. It is very difficult to design preventive controls absent real time monitoring, which is under discussion at a number of institutions.

Exchange and E-Trading system outages: How to successfully manage this risk: PwC

Today's trading environments are seeing large swings in market volatility and the accompanying trading volume. These changes present a challenge to organization's in ensuring their systems and related processes are both stable and resilient to handle the increasing demands placed on them and in those situations where an incident or outage may occur, and how the organization can effectively handles and respond such incidents. This document provides some examples of where problems can occur and how some organizations have built controls to mitigate such occurrences.