The Institute brings you decision intelligence and trend analysis in all financial services sectors including banking and capital markets, insurance, and asset management. FS Viewpoints offers real-time reporting and commentary on current issues affecting the industry.
Improving the insurance customer experience starts with improving the claims process – find out why.
Carriers have long focused on products, not customers. How can they create brand-defining customer experiences?
How to make the right customization and configuration decisions so your software can deliver the results you want.
Investment banks today have their backs against the wall with cost and regulatory pressures. Read on to learn how shifting operating models can be the game-changing key to success.
Financial institutions can no longer grow through cost cutting and reengineering alone. Read on to learn how breakthrough innovation can help leading organizations gain a competitive advantage.
Top-performing teams don’t happen by accident; they’re built to support an organization’s strategy and culture. Do you have the people who can make your strategy happen?
When things go wrong, word travels fast. But, if financial institutions resolve the issue quickly, customers tend to stay. A strong complaint management program is key.
Insurers can transform their investment management middle- and back-office functions to gain a competitive advantage. Which right-sourcing approach will work for you?
Leading asset managers are rethinking the middle-office function and using right-sourcing to cut costs and bolster revenue.
Leading insurers approach the billing process strategically, viewing it as an opportunity to improve the customer experience and build loyalty.
Turbulence and risk lie ahead in the eurozone. Leading firms are geared for a crisis, but planning gaps still exist. Our recent survey asked leaders around the world about survival strategies. Get insight here.
Big Data is a big deal. New software tools allow Big Data to be processed in real time for accelerated roadmaps to growth. Do you have the keys to unlock true potential?
Are third parties more trouble than they're worth? For financial institutions, it's a multibillion-dollar question. Get compliance insights here.
Compliance has been around since the first loan application was signed. But compliance expectations are on a collision course with banks' capabilities. Get answers here.
Talent's tight in the financial services industry. Is your firm ready to implement strategic talent decisions to fill the gaps and meet business goals?
Accelerated product rollouts? Tablets and smartphones? Expanding regulations? See how cloud can help you keep up with changing business needs and lower support costs.
Does your IT risk management function exist solely to pass the exams? See how IT risk management can help provide strategic business value.
Insurers spend a fortune on IT but have trouble measuring the value they get from their investment. Isn't it time to know?
Distribution can offer insurers a more secure path to sustainable competitive differentiation because it directly strengthens customer relationships.
Life insurance carriers should reduce the overall number of plans offered before replacing the underlying systems supporting incentive compensation. Without simplification before system transformation, carriers will re-platform legacy problems and miss out on many possible benefits.
How are small to mid-size carriers using policy administration to leapfrog larger, better-funded competitors? Learn how to use strategic investment to get ahead.
As a life insurance company, are you prepared to keep up with changing consumer buying and behaviors? Direct distribution is the key.
Shifting demographics present potential new sources of growth for wealth management firms. Firms' success will depend on developing the right strategy for each market.
Profit margins are hurting amid regulation, industry consolidation, stagnant economic growth, and risk aversion. How are firms strategically earning consumer trust?
To adjust to the new market realities, asset managers are aggressively pushing to change their business models. Find out more by reading this report.
The digital consumer and the high cost of infrastructure have branch strategy in flux. Learn how leading banks are strategically responding to market changes.
Learn how leading financial institutions are stepping away from product pushing and meeting the individual needs of the mass affluent customer segment.
Hedge funds are looking for ways to boost fund value, increase ROI, and ensure sustainability – and they're going to need a more formal infrastructure in place to do it.
You want to differentiate your insurance business from that of your competitors; the key is the way you gather, manage, and use data.
How insurers can evaluate and adapt their risk-management capabilities as part of an overall competitive strategy.
It's harder than ever to win market share in standard lines. Learn how the excess and surplus market can help you turn a profit in today's tough environment.
A conventional P&C insurance underwriting approach is not as effective as a targeted sales-oriented method for improving submission rates and increasing sales.
Financial institutions should develop an individual conflict-of-interest management process based on governance and organization, policies and procedures, analytics and reporting, and technology and data.
Consolidation will continue to affect profitability and drive the need for scale – with significant economic risk. Read on to learn about an alternative view of value.
The cost of non-compliance is high. Are you on top of the global insurance regulatory environment and what it means – even if your firm doesn't operate internationally?
Financial institutions can't grow their way out of their problems any more. In response, leaders are rethinking the way they manage costs.
Demand for private banking is on the rise in China. Where will China's private banks find the talent they need to keep growing in the future?
Restructuring, regulatory reform, globalization, and varying consumer demands. They all mean financial institutions need flexible operating models to react fast.
Banks' security measures haven't kept pace with the growth of mobile banking. How can banks stay in the app game while guarding against financial and reputational risk?
Insurance consumers want bundled products, customization, 24/7 access, and consistent interaction. Is your IT function up to the techno-task? Read on for key insights.
It's time to trade traditional pricing for a data-based approach that reflects consumer needs, preferences, behaviors, purchasing patterns, and price sensitivity.
Accounting, regulatory, and management challenges press finance leaders to boost information quality. How can you cut costs and improve efficiency? Read on.
New regulations are forcing financial institutions to rethink their customer and product portfolios. Banks have a unique opportunity to modify their approaches.
How can financial institutions effectively manage large global initiatives?
As they start their commercial lending transformation, banks may invest a lot into application features and functionality when they should focus on data strategy.
How can registered swap dealers remain in compliance? How can industry participants address swap dealer registration? Read on to learn more.
In a world of excess liquidity, how can banks differentiate and target specific deposit types to support balance sheet and margin objectives?
With more than $20 billion in play, who will be the winner in the emerging mobile phone payments space? Here's a look at the market dynamics.
Slow growth in developed markets has insurers going global. But how can they gauge the market and develop a growth strategy that suits them? Read on for some ideas.
The changing landscape in over-the-counter (OTC) derivatives landscape is rocky. Smooth the way with an integrated response to the challenges. Here's how.
Is your firm one of the many that's dealing with disconnects between IT and the business? Read on to see what you can do to bridge the divide.
Facing a Policy Administration System (PAS) transformation? Learn how to avoid the traps that cause many programs to get off course.
An intense global anti-corruption movement begs the question: How are leading financial firms reassessing risks and tackling regulatory challenges from the C-suite down?
When it comes to credit risk management, it's all about the right hand knowing what the left hand is doing. We'll show you ways to get an institutional view.
For financial services firms, the consequences of an employee, officer, or director being accused of insider trading can be highly damaging. Learn how to review programs and controls to protect your business.
How do leading asset managers and financial services providers enhance their exchange-traded fund operating models to meet market demand? We'll show you here.
What are the best ways for financial services firms to establish an effective risk culture? We share some tips to keep your culture clean and clear of regulatory risk.
How are financial services firm CIOs tapping IT organizations to build benefits and cue-up competitive advantage? We'll show you how here and now.
Do you know what it takes to evolve into a more customer-centric enterprise? We'll show you how leading firms have cracked the code at critical times. You can, too.
Today, people mean more than products. We provide strategies that can help financial firms pivot their position to build customer loyalty and capture market share.
These days, change is the name of the game. The need to stay on top of threats and to govern and manage risk evolves on an ongoing basis. Pan here for gold standards.
As securitization rocketed onto the global capital markets scene, its rapid rise was then compromised by too much too soon. Get some tips for how to restore lost faith.
Our post-financial crisis risk management reviews at some of the world’s top financial firms yield insightful lessons that can help you meet risk management challenges.
Lenders need sophisticated operational capabilities to meet current regulatory demands; business process management (BPM) can offer key benefits.
Fed up with budgeting and planning processes that fall short of the mark? You're not alone. Here's a better way to forecast and plan.
New rules: This publication provides a lesson in how staying ahead of the pack means adjusting proactively to change—ahead of the curve and the competition.
When Credit Card Accountability, Responsibility, and Disclosure emerged from the ashes of the financial crisis, leading firms flexed to cope. Click for star strategies.
How can quantitatively driven asset managers protect themselves and keep investors in the know? The right governance and control environment is key. See how it's done.
How can hedge funds and prime brokers survive and thrive in a post-credit crisis world, where regulations rule and customers clamor for clarity? Get insight here.
Born in the USA? It could come to that as the United States emerges with greater allure as a potential low-cost sourcing destination..
Today's trading environments are seeing large swings in market volatility and the accompanying trading volume. These changes present a challenge to organization's in ensuring their systems and related processes are both stable and resilient to handle the increasing demands placed on them and in those situations where an incident or outage may occur, and how the organization can effectively handles and respond such incidents. This document provides some examples of where problems can occur and how some organizations have built controls to mitigate such occurrences.
Rogue trading been a problem since the beginning of organized trading but it can be managed in an acceptable manner similar to other types of risks. It is very difficult to design preventive controls absent real time monitoring, which is under discussion at a number of institutions.