Navy Seaport Enhanced (Seaport-e) Multiple Award Contract: Quality assurance

PwC has established a tone at the top on quality. We strive to build trust and enhance value for our clients by setting high standards for the way we conduct business, and have had formal quality programs since our inception. Our leadership is committed to taking all actions required to maintain high standards of quality, independence, and objectivity.

PwC has established a formalized Quality Control Strategy for Seaport-e to monitor and maximize the quality of the service we deliver to our clients under this program. It reflects leading industry practices in quality management, and helps us to:

• Define quality in terms of customer expectations
• Identify and deliver the tasks, activities, and deliverables expected by the customer
• Use methods, tools, and templates that promote the use of leading industry practices
• Accelerate work progress and minimize the need for re-work
• Achieve desired results with the most efficient use of time and resources

Key elements of our Quality Control Strategy include the following areas:

• Quality planning/Quality baseline
• Quality assurance
• Quality control
• Continuous improvement
• Quality reporting

The specific processes we follow are tailored to meet the needs of each task order, and are specified as part of our execution plan for each task order.