Identifying process related recruiting and retention challenges at US Customs and Border Protection (CBP)

Download Identifying process related recruiting and retention challenges at US Customs and Border Protection (CBP).

One of the priority missions for the US Customs and Border Protection (CBP) is preventing terrorists and terrorist's weapons, including weapons of mass destruction, from entering the United States.Other focuses of CBP, specifically the Border Patrol include, but are not limited to, interdicting illegal drugs and other contraband, apprehending persons entering the country illegally, enforcing immigration laws, and protecting US agriculture from pests and diseases.

The September 11, 2001 terrorist attacks heightened the need for increased border security, and as a result, the President called on CBP to dramatically increase its number of Border Patrol Agents.

This effort remains ongoing and as more challenges are presented, the requirement to aggressively recruit, train, and retain more Border Patrol Agents remains a top priority.This paper outlines the PwC's approach to documenting current recruiting and retention processes, analyzing associated data to identify trends that may contribute to these challenges, and developing recommendations to address these trends.